Bilingual Private Client Group Services E-learning & Documentation Specialist

Raymond James•Vancouver, BC

47d•$60,000 - $70,000•Hybrid

About The Position

Raymond James Ltd. is seeking a bilingual (English and French) Documentation & eLearning Specialist to work in our Montreal, Toronto or Vancouver office to join the Private Client Group (PCG) team in a hybrid workstyle capacity. Raymond James Ltd is one of Canada’s leading full-service independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs. Under the general direction of the Sr. Manager, Training and Development the specialist will integrate learning curriculum for courses and programs onto various learning platforms including e-learning, virtual learning, and web applications using multiple authoring and multimedia tools within the Canadian operations of Raymond James Ltd. WHO SHOULD APPLY? The successful candidate: Is a self-starter; Is very comfortable with self-directed learning; Is very comfortable in a fast-paced environment; Is very comfortable with continuous change; Is not only passionate, but obsessive about attention to detail; Has solid experience working with and responding to a variety of communication styles; Has their own system in place to effectively manage daily tasks and assigned projects; Actively seeks out opportunities to be creative and improve on standard processes (i.e. not an order-taker); Is excited about and can demonstrate how they complete tasks related to all aspects of the training cycle (i.e. needs analysis, design, development, delivery, evaluation, return on investment); Is curious, interested in finding better ways to do things and a problem-solver.

Requirements

Bachelor's degree (or equivalent formal training) in instructional design, education, and/or a related training field.
1-2 years’ industry related experience in the Investment Brokerage or Financial Services industry as a technical writer. With a portfolio to share
E-learning design/development and experience with e-learning tools (ex. Rise, Articulate 360, Camtasia, Vyond, storyboarding applications, Zoom, Survey Monkey)
Familiarity with Learning Management Systems (LMS)
Experience developing online courses
Bilingual in English and French with experience supporting both languages
Ability to communicate in writing in a succinct and organized manner; producing written materials, taking into account proper audience, content, format, and grammar
Experience creating scripts for webinar recordings and e-Learning narration
Intermediate level design skills that focus on reproducibility and Adult Learning Principles
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with project management teams to improve user experience
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Excellent proficiency with MS Office Suite
Excellent collaboration abilities (flexible and willing to assist others as required)
Well-developed interpersonal skills and the ability to handle confidential information with tact and discretion
The ability to work in a dynamic team environment and demonstrate a professional and friendly manner
Ability to work independently
Ability to quickly breakdown complex procedures
Strong presentation and writing skills
Advanced skills with a video editing tool; e.g. Captivate/Camtasia/Vyond
Excellent proficiency with Microsoft 365 and SharePoint online
Knowledge of a Learning Management System
Quick learner, dependable, professional, creative and innovative

Nice To Haves

Knowledge of Articulate Storyline, Rise 360, Vyond, Camtasia

Responsibilities

Develop comprehensive documentation that meets organizational standards
Develop training material both written and video for end-users
Ability to develop process steps and scripts for video content creation, including periodic maintenance for policy/process changes
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Evaluate current content and develop innovative approaches for improvement
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Identifying knowledge gaps and updating support materials
Experience testing technical and business processes
Collaborate with subject matter experts who provide the knowledge transfer to ensure appropriate course content and learner application
Develop brand standards and maintain continuity of style of content
Analyzing metrics to determine whether there is a learning need and define performance objectives
Ability to work effectively and collegially with multiple teams