Bilingual (English/Spanish) Plaintiff Personal Injury Client Support Representative (Remote)
About The Position
This is a Virtual Assistant position as an independent contractor. The role requires full-time availability for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. The Ward Law Group is recognized as one of the Best Places to Work for consecutive years and serves the community with compassion and excellence. They foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. The culture values faith, accountability, leadership, loyalty, and service. The firm is expanding nationally.
Requirements
- Plaintiff personal injury law firms
- Medical offices or healthcare scheduling
- Legal intake or case support
- Call centers with high-volume inbound calls
- Virtual assistant roles supporting U.S. businesses
- CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.)
- Strong written and spoken English with professional Spanish fluency
- Computer: Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores 16 GB RAM 256 GB SSD OR Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5 8 GB RAM 256 GB SSD
- Equipment: USB noise-cancelling headset
- Webcam for daily meetings
- Internet: Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
- Internet Speed: 30 Mbps download 15 Mbps upload
- Latency (Ping): Under 100ms
Nice To Haves
- Computer: Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores 16 GB RAM 256 GB SSD
- Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5 8 GB RAM 256 GB SSD
- Equipment: USB noise-cancelling headset
- Webcam for daily meetings
- Internet: Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
- Internet Speed: 30 Mbps download 15 Mbps upload
- Latency (Ping): Under 100ms
Responsibilities
- Answer, screen, and route incoming calls to the appropriate team member
- Take and relay messages or transfer calls to voicemail when staff are unavailable
- Log phone calls and upload documents into the online document management system
- Provide clerical support to office staff, including faxing, copying, and file organization
- Maintain regular communication with clients and respond to questions
- Obtain insurance coverage information in a timely manner
- Follow up on medical treatment and confirm continuity of care
- Request and obtain medical records and billing statements from providers
- Communicate with insurance companies regarding treatment status and update adjuster information in the system
- Perform additional administrative and case-related duties as assigned
Benefits
- Paid time off and healthcare benefits are not provided.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
