Bilingual Personal Injury Reductions / Closing Specialist
About The Position
The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass initiating courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process, and meticulously logging phone calls, case statuses, and documents into the online document management software. The Specialist ensures the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list. Other tasks include confirming balances due on medical accounts, negotiating bills with providers, sending out reductions promptly, and maintaining regular client contact, addressing queries every two weeks. The Reductions Specialist conducts case reviews and personal audits for productivity, while also developing and monitoring weekly projection reports. Additional responsibilities may include: Answer, screen, and route incoming calls to the appropriate team member, Take and relay messages or transfer calls to voicemail when staff are unavailable, Log phone calls and upload documents into the online document management system, Provide clerical support to office staff, including faxing, copying, and file organization, Maintain regular communication with clients and respond to questions, Obtain insurance coverage information in a timely manner, Follow up on medical treatment and confirm continuity of care, Request and obtain medical records and billing statements from providers, Communicate with insurance companies regarding treatment status and update adjuster information in the system, Perform additional administrative and case-related duties as assigned.
Requirements
- Fluent in both English and Spanish (spoken and written)
- Willingness to work overtime as needed
- Strong written and verbal communication skills
- Resourceful and proactive in resolving issues
- Self-motivated with the ability to multitask
- Able to work independently with minimal supervision
Responsibilities
- Initiating courtesy calls to clients upon case assignment
- Providing detailed explanations of the reduction process
- Meticulously logging phone calls, case statuses, and documents into the online document management software
- Ensuring the efficient linkage of releases onto Litify
- Confirming PIP benefits
- Validating damages with a complete provider list
- Confirming balances due on medical accounts
- Negotiating bills with providers
- Sending out reductions promptly
- Maintaining regular client contact, addressing queries every two weeks
- Conducting case reviews and personal audits for productivity
- Developing and monitoring weekly projection reports
- Answering, screening, and routing incoming calls to the appropriate team member
- Taking and relaying messages or transferring calls to voicemail when staff are unavailable
- Logging phone calls and uploading documents into the online document management system
- Providing clerical support to office staff, including faxing, copying, and file organization
- Maintaining regular communication with clients and responding to questions
- Obtaining insurance coverage information in a timely manner
- Following up on medical treatment and confirming continuity of care
- Requesting and obtaining medical records and billing statements from providers
- Communicating with insurance companies regarding treatment status and updating adjuster information in the system
- Performing additional administrative and case-related duties as assigned
Benefits
- Paid Time Off
- Health Benefits (medical insurance with national coverage and free mental health services)
- Dental plans (with unlimited coverage)
- Vision plans
- Short-term Disability benefits
- Long-term Disability benefits
- Life Insurance (1X earnings)
- Accidental death and dismemberment benefit
- Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance)
- 401(K) plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
