Bilingual Patient Services Representative

Hope Family Health•Westmoreland, TN

21h•Hybrid

About The Position

Serves patients by greeting and helping them, scheduling appointments, maintaining records and accounts. Must be bilingual in English and Spanish.

Requirements

High School Diploma or equivalent required
Basic CPR (BCLS) Certification
Two years experience working in a related healthcare field
Bilingual in English and Spanish is required
Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
Decision Making: Frequent situations arise in this position, calling for careful and analytical judgment.
Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the public.
Must maintain confidentiality and uphold HOPE’s values in performing the duties of the Security Guard; also demonstrate the following personal attributes: Trustworthiness, respectful, possess cultural awareness and sensitivity, be flexible, and demonstrate sound work ethics.

Responsibilities

Welcomes patients and visitors by greeting them in person or on the telephone
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
Verifies insurance eligibility before patients arrive.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients with provider approval.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Maintains home health orders for Chief Medical Officer to sign when he is in the office.
Performs other duties that may be assigned by the Revenue Cycle Manager or other member of the administration team.
Off-site work is required occasionally. Examples include off-site training and health fairs.
This position does have the occasional option to work off-site with the supervisors’ approval.