Bilingual Patient Enrollment Specialist and Support Staff

LCH Health and Community Services•Kennett Square, PA

4d•Onsite

About The Position

LCH is seeking a compassionate, bilingual (Spanish-English) team member to help patients access the care and resources they need. This role combines front desk, patient enrollment, and patient support responsibilities to ensure patients have a positive experience throughout their healthcare journey. At LCH Health and Community Services, we believe the most meaningful work happens when your career reflects your values. Here, you’ll find more than a job—you’ll find a purpose. If you’re looking to earn a living where your heart is and find a career that loves you back, LCH may be the place for you. LCH provides an opportunity to make a difference. Every day, our team shows up for our community, delivering compassionate, high‑quality care that truly matters. See how a job that loves you back makes a world of difference—not only in your life, but in the lives of the patients and families we serve. LCH Health and Community Services (LCH) is a non‑profit Federally Qualified Health Center and Patient‑Centered Medical Home serving southern Chester County, Pennsylvania. We are committed to providing integrated, whole‑person care in a bilingual and bicultural environment, ensuring access to high‑quality healthcare for all—regardless of ability to pay. When you join LCH, you become part of a mission‑driven team that values compassion, collaboration, and community impact. We support our employees with meaningful work, a supportive culture, and the chance to grow while doing something that truly matters. Come build a career that makes a difference—every single day.

Requirements

Fluent in Spanish and English (required)
High school diploma or equivalent
Strong communication and customer service skills
Computer proficiency; EHR experience preferred
Ability to multitask in a fast-paced healthcare environment
Current driver's license (PA, DE, or MD)

Responsibilities

Welcome and register new patients in our electronic health record (EHR) system
Schedule appointments and assist with patient follow-up
Verify insurance information and help patients understand coverage options
Assist eligible patients with insurance enrollment and the Sliding Fee Discount Program
Enroll patients in the patient portal
Answer phones, return voicemails, and respond to emails in a timely manner
Coordinate referrals, specialty appointments, lab visits, and imaging services
Provide interpretation services as needed
Connect patients with transportation, social services, and community resources
Screen patients for Social Determinants of Health (SDOH) as appropriate
Maintain accurate documentation and patient confidentiality
Deliver exceptional customer service to patients, families, and visitors