Bilingual Patient Coordinator

IBI Healthcare Institute•Loganville, GA

10h•Onsite

About The Position

Join Our Team as a Bilingual Patient Coordinator at IBI Clinic! Are you passionate about providing exceptional patient care and ensuring a seamless healthcare experience? We want to learn about you! IBI Clinic Institute is the fastest-growing and most innovative Ambulatory Surgery Center, looking for an experienced Bilingual Patient Coordinator to join our world-class team.

Requirements

STRONG SALES and CLOSING SKILLS
Bilingual Preferred - Fluency in English and Spanish is a plus.
Exceptional Communication Skills - Ability to engage effectively with physicians, clinical staff, and patients.
Problem-Solving and Decision-Making Abilities - Ability to prioritize workload, meet deadlines, and develop solutions to patient needs.
EMR Proficiency - Experience working with electronic medical records and patient scheduling systems.
Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed.
Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey.
Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience.

Nice To Haves

Aesthetics/Personal Injury experience (preferred)
Social Media Savvy - Able to capture and create social media content to drive traffic and get patients through our door
Patient-Centered Approach - Provide exceptional, high-quality care to each patient, every day.

Responsibilities

Provide exceptional patient care through effective communication and support in both English and Spanish.
Manage telehealth appointments and ensure smooth operation of clinic systems.
Assist patients with inquiries, scheduling, and follow-ups while promoting services through upselling.
Maintain accurate patient records and handle medical administrative tasks efficiently.
Able to perform blood draw and any clinical responsibilities
Collaborate with medical staff to ensure a seamless patient experience
Passionately participate in Social Media and Marketing Content, etc.