Bilingual Patient Coordinator

Benevis•Bryan, TX

5d•Onsite

About The Position

Topaz Dentistry and Braces is seeking a Full-Time Bilingual Patient Coordinator to join their team. This role supports the mission of providing excellent dental care in the community and creating happy, healthy smiles. The company emphasizes teamwork, compassion, and making a positive impact. The role involves working with children, as they constitute a significant portion of the patient base. The company is committed to creating a positive and inclusive work environment, free from unlawful discrimination.

Requirements

Graduation from a senior high school or GED equivalent.
Must be fluent in English and Spanish.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Providing quality customer service to patients and parents at check-in and check-out.
Verifying patient insurance eligibility and service limits.
Delivering quality and compassionate care to every patient.
Greeting parents and patients upon arrival and departure.
Keeping waiting parents informed of appointment progress.
Maintaining a clean and tidy waiting area and front desk.
Verifying patient insurance eligibility prior to appointments and ensuring accuracy in the patient's file.
Recording and communicating service limits to the clinical team before treatment.
Ensuring patient files are prepared before appointments (pull file, update record, verify insurance and service limits).
Coordinating with the Clinical Team Leader and Doctors for same-day care opportunities.
Assisting in meeting office financial targets by ensuring full hygiene and operative schedules.
Scheduling follow-up appointments and six-month recalls.
Answering incoming calls, directing callers, and taking messages.
Making outbound calls to confirm appointments, reschedule no-shows, and follow up on outstanding treatment.
Re-filing all patient records at the end of the day.
Adhering to all government regulations, company standards, and compliance programs.
Verifying, informing, and collecting out-of-pocket balances from patients before treatment.
Performing other duties as assigned.
Participating in local community events to promote a positive image.
Participating in morning huddles and acknowledging team members.