Bilingual Patient Care Coordinator
INNOVATIVE PHYSICAL THERAPY AND FITNESS CENTERS, LLC•Dover, DE
•Onsite
About The Position
The Patient Care Coordinator / Physical Therapy Tech supports both administrative and clinical operations in an outpatient physical therapy environment. This hybrid role ensures a smooth, positive patient experience while assisting clinicians with treatment preparation, patient flow, and basic clinical tasks. The ideal candidate is organized, friendly, and comfortable working in a fast‑paced, patient‑centered setting.
Requirements
- High school diploma or equivalent required
- Comfortable using electronic medical records (EMR) and basic computer applications
- Ability to follow clinician direction and support safe patient care
Nice To Haves
- Associate degree preferred
- Prior experience in healthcare, physical therapy, or customer service strongly preferred
- Knowledge of insurance verification and authorizations is a plus
- Strong communication, customer service, and organizational skills
- Ability to multitask and work efficiently in a busy outpatient environment
- Professional, reliable, and committed to delivering an excellent patient experience
- Interest in rehabilitation, wellness, or healthcare fields
Responsibilities
- Greet patients, check them in/out, and provide excellent customer service
- Schedule and confirm appointments, evaluations, and follow‑up visits
- Verify insurance benefits, obtain authorizations, and communicate coverage details
- Collect copays, process payments, and maintain accurate financial records
- Answer phone calls, respond to messages, and route communication appropriately
- Maintain organized patient records and ensure compliance with privacy standards
- Support daily clinic operations, including managing patient flow and resolving scheduling conflicts
- Prepare treatment areas and ensure equipment is clean, safe, and organized
- Assist Physical Therapists with non‑clinical tasks such as setting up modalities, gathering equipment, and supporting patient transitions
- Guide patients through basic exercises as directed by licensed clinicians
- Monitor patient safety during sessions and communicate observations to the PT
- Maintain clinic cleanliness, including treatment rooms, gym areas, and equipment
- Restock supplies and support overall clinic readiness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
