Bilingual Patient Assistance Representative

Legacy Community Health•Houston, TX

28d•Onsite

About The Position

At Legacy Community Health, we cherish the power of community and the profound impact of compassionate care. As a Bilingual Patient Assistance Representative, you'll find yourself at the very heart of our mission, providing essential support to our clients by facilitating access to crucial programs like the Ryan White Grant, AIDS Drug Assistance Program (ADAP), and more. Become a vital part of a team that significantly impacts the lives of those we serve. Engage directly with our clients to ensure they receive the medication and medical coverage they need. Collaborate with a passionate team dedicated to community health and well-being. Experience personal growth through mentorship and development opportunities. Contribute to a mission-driven organization focused on enhancing healthcare access for all.

Requirements

High school diploma required
Minimum (1) year of healthcare experience OR Minimum (3) years of customer service experience, preferably in healthcare
Knowledge of healthcare terms, HIV disease and medications to treat HIV and associated illness desired
Insurance and/or COBRA knowledge
Proficient written and verbal communication skills
Demonstrates knowledge of MS Excel and MS Word

Nice To Haves

Bilingual-Spanish preferred

Responsibilities

Support patients with medications and health insurance assistance as part of the Ryan White Grant programs.
Meet with eligible clients to gather necessary documentation for program enrollment.
Process applications and payments efficiently and accurately.
Maintain current and accurate records of enrolled clients.
Communicate regularly with clients to ensure ongoing eligibility and engagement.
Monitor incoming requests and take timely action.
Document patient care activities comprehensively in electronic records.
Validate data points to support grant standards and ensure accurate reporting.
Identify and address concerns, collaborating with service providers to support clients.
Conduct reviews and audits to maintain reporting accuracy.
Collaborate with peers and colleagues to enhance patient care.
Participate in special projects and other assigned duties.