Bilingual Patient Access Specialist I

Howard Brown Health•Chicago, IL

9d•Onsite

About The Position

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Requirements

Is dependable, accountable and timely
Confidentiality is a must
High school degree or GED required.
Proficient use of computer applications such as GE Centricity, Excel and Word.
Must possess strong communication and demonstrate an ability to work effectively with diverse populations.

Nice To Haves

One or more years’ experience in Call Center/financial counseling setting.
Experience working with Medicare, Medicaid, and other insurances.
CPT and ICD-9 coding desirable
Proficient in speaking, reading and writing Spanish

Responsibilities

Answers all incoming calls from clients; provides information and assistance; properly and politely navigates clients through the organization.
Understands and displays great professional customer service
Uses de-escalation techniques to address the needs or callers that call in and may be escalated
Verifies and collects pertinent demographic and billing information.
Documents and makes changes as appropriate to a patient’s demographic information.
Routes calls to appropriate individuals or departments.
Routinely checks the queue to monitor calls holding.
Schedules appointments for medical; behavioral health and dental providers, which include scheduling nurse or phlebotomy appointments as appropriate as well as all other services that require scheduling
Follows protocols to properly triage calls to appropriate staff.
Monitors schedules for errors or overbooking
Validates and corrects insurance information as required.
Cross trains for special assignments and duties.
Supports the mission statement to develop, enhance, and promote quality customer service through team effort.
Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
Other duties as assigned

Benefits

Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
BCBS HMO, PPO, and PPO Select Plans
BCBS Dental
BCBS Vision
3-weeks paid vacation and 1-week of personal time
12 accrued sick days per year
10 paid holidays, including Juneteenth
PTO Exchange allows employees to turn unused PTO into liquid assets
401k program with up to 5% employer match after 90 days
Employer-paid basic life insurance valued at one times the annual salary
Voluntary Life and AD&D, and Short-term and Long-term disability
Pre-tax commuter and parking benefit account
Flexible Spending Accounts for healthcare and dependent care
Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
Employee Assistance Program with 5 employer-paid counseling sessions
50% off at Brown Elephant Resale Shops and discounts at local businesses