Bilingual Patient Access Representative
About The Position
At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Keystone Patient Access Center is seeking a motivated individual who is a team player with a strong desire and willingness to learn. If you enjoy helping others and thrive in a fast-paced environment, we encourage you to apply! The Bilingual Patient Access Representative serves as a vital connection between our Spanish speaking patients and healthcare providers by delivering exceptional customer service and scheduling support.
Requirements
- High School Diploma or GED required
- Fully fluent in all areas of English/Spanish required
- Experience using multi-line telephone systems and computer applications
- Excellent customer service and communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced office environment
Nice To Haves
- Previous experience in a healthcare setting strongly preferred
Responsibilities
- Scheduling appointments through multiple communication channels, including telephone, Solutionreach, and the electronic medical record (EMR) system.
- Rescheduling appointments as needed.
- Processing incoming referrals.
- Assisting with patient communications and mailings.
- Supporting departmental projects during periods of lower call volume.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
