Bilingual Passenger Service Supervisor

Menzies Aviation Careers•Miami, FL

4d•Onsite

About The Position

As a Bilingual Passenger Service Supervisor, you will provide day-to-day work direction to passenger service representatives, ensuring the highest level of customer service and operational efficiency. Working under limited supervision, you will oversee the performance of your team, offering guidance and support to ensure smooth operations at all times.

Requirements

Ability to supervise up to 10-15 passenger service representatives
Maintain a valid driver’s license
One year college certificate or technical school, six months related experience or equivalent combination of education and experience
Must be available and flexible to work variable shifts including weekends and holidays
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must be able to speak, read and write in English proficiently
Must have strong verbal and written communication skills
Knowledgeable of computer software programs
Must be able to pass all pre-employment testing to include a drug test and a physical
Must be Bilingual (English and Spanish) required

Responsibilities

Assigns employees to work specific jobs at front counter or airline account
Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations
Trains employees on specifics or assigns employees to work with an experienced representative
Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems
Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service
Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
Promptly handles all customer service complaints with a focus on positive resolution