Bilingual Partnerships Coordinator

Canadian Federation of Independent Business

1d•$55,000 - $58,000•Hybrid

About The Position

We are looking for a Bilingual Partnerships Coordinator – 1 year contract (maternity leave replacement) – Expected start date end of April 2026. Are you detailed oriented and a strong team player? Do you want to work for an organization that believes in people’s potential? If yes, this position is for you! At CFIB, your work supports small businesses in your community and across the country. You will have a hand in shaping the economy and future of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will join an organization that is collaborative and supportive, where more than 90% of employees agree it’s a great place to work. You will work closely with colleagues both locally and across the country, building upon synergies and learning from one another. You make a difference when you work at CFIB. We have an exciting opportunity for a Bilingual Partnerships Coordinator. This is a 1 year fixed-term contract for a maternity leave replacement, expected to start end of April 2026. This position preferably will be a hybrid position in our Toronto office. Candidates located beyond commuting distance to the GTA and preferring to work from home full time will be considered. What will you do? Reporting to the Manager, Partnerships & Operations, you will play a key role in supporting the partnerships team. You will collaborate closely with colleagues across departments, including the Contact Centre, affiliate account managers, and field sales, to ensure members receive the best possible experience.

Requirements

Bachelor's degree in business/business administration, or equivalent, is preferred.
2+ years of administrative experience, ideally in a sales or fast-paced environment.
Bilingual (French and English) with strong written and verbal communication skills in both languages.
Solution-oriented mindset with the ability to resolve complex situations.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Strong attention to detail, accuracy, and follow-through.
Proven ability to be proactive and work independently with minimal supervision.
Team-oriented approach with the ability to collaborate effectively in a cross-functional environment across the country.
Ability to manage multiple priorities and meet tight, shifting deadlines.

Responsibilities

Provide support and training on Discount Programs, answering questions from Contact Centre agents and the Partnerships team, in collaboration with or in the absence of the Manager, Partnerships & Operations.
Act as a liaison between the Partnerships team and the Contact Centre to ensure all documents and information remain accurate, up to date, and aligned with current discount offers and programs.
Escalate member inquiries to Traditional partners in a timely manner and follow up until resolution, ensuring members are kept informed at every stage.
Track and report on partnership activities, including member inquiries and escalations.
Support affiliate account managers by scheduling and preparing touchpoint meetings and reporting.
Contribute to the implementation of new processes and procedures within CFIB’s internal teams.
Participate in stakeholder meetings to strengthen knowledge and share member feedback.
Assist the Manager, Partnerships & Operations with tasks related to Affiliate Discount Programs and Traditional partnerships (reporting, presentations, processes, training, updates, etc.).
Take on other duties and projects as required.