Bilingual Part-time Crisis Hotline Counselor- 20 hours- Weekend Shift 3

HOUSTON AREA WOMENS CENTER • Houston, TX

5d • Hybrid

About The Position

Being an Bilingual Part-time Crisis Hotline Counselor, you will play a critical role within the Houston Area Women’s Center, providing real-time support to clients in immediate need. You will conduct intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. You will be responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

Requirements

• High School diploma or equivalent.
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• A minimum of 6 months of experience in social services, customer service, or call-center setting.
• Bilingual in both English and Spanish, able to read, speak, and write in both languages fluently.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Computer savvy and able to learn new applications and technologies quickly.
• Excellent attention to details.
• Demonstration of professional objectivity and appreciation for confidential information.
• Ability to follow instructions and to adhere to policies and procedures.
• Ability to prioritize tasks to meet individual and team deadlines.
• Skills in crisis intervention and conflict resolution with children and families.
• A growth mindset and is a good team player.
• Strong communication skills, both verbally and in writing.

Nice To Haves

• Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.

Responsibilities

• Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• Conduct danger assessment and creates safety plans based on each client's individual case and needs.
• Provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• Make CPS and APS reports as required and needed.
• Keep accurate client and hotline data/records for monthly reports.
• Communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
• Communicate with HAWC’s answering service to relay and respond to messages.
• Communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.
• Attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned.
• Conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
• Provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department.
• Other duties/projects as assigned.

Benefits

• Hourly Rate: $18.04 hourly
• Shift Differential for hours worked past 11:00 p.m.
• Pay schedule: semi-monthly
• Vision Benefits
• Generous Paid time Off- 11 paid holidays per year, 1.5 personal holidays per year, vacation and sick accrual
• 401K match
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED