Bilingual Parent Peer Support Partner (Full-Time)

FAMILY INVOLVEMENT CENTER•Phoenix, AZ

3d•Hybrid

About The Position

The Bilingual Parent Peer Support Partner’s (PPSP) role is to provide intentional, authentic support to a parent or primary caregiver of a child with emotional, physical, behavioral, and/or mental health challenges (if applicable), families, and parents involved in the child welfare system (if applicable). The skilled PPSP’s unrelenting focus is on the parent/caregiver. Specific job functions include (but are not limited to): Primary Functions Collaboratively develops goals and a plan for achieving the goals. Provides purposeful support to parents/primary caregivers in achieving their identified goals. Deliver intentional support activities that build on the strengths and resiliency traits of parent/primary caregiver. Strategically shares parts of your personal journey navigating multiple systems with parents and others involved as appropriate. Demonstrates ability to engage with people from diverse cultural, economic, and ethnic backgrounds. Offers empathy and encouragement to individuals, and families in their homes, the community and/or at trainings at the Family Involvement Center. Maintains ethical standards including confidentiality and appropriate referrals. Utilizes active listening to offer reassurance, practical assistance and support to FIC recipients and their families. Assesses the level of progress, need, behavior and/or circumstances and updates the individualized service plan according to the individual’s identified objectives, review, and approval. Assists individuals in building and/or renewing positive relationships with family members (including family of choice). Collaboration Works in conjunction with representatives from community-based organizations and child-serving systems to provide support to families receiving services. Works collaboratively with the parent/caregiver and other team members involved in the families’ care Serves as the liaison between organizations, service providers and stakeholders associated with the FIC recipient to promote collaborative continuity of care. Connects recipients to resources in the community and aids them in engaging with identified resources identified. Attends meetings, court proceedings, classes, groups, or other activities with the parent/caregiver. Establishes and maintains positive and effective working relationships with internal staff, community resources, and stakeholders. Job Expectations Maintains and updates the assigned family’s documentation. Documents all communication and/or contact with the parent/caregiver including any activities associated with/on behalf of the FIC recipient. Meets with their assigned supervisor weekly to maintain updates and seek guidance. Assumes responsibility for ensuring completion of required documentation within acceptable standards as determined by the Director. Responsible for meeting productivity, quality and supervision standards as determined by the agency. Respects and sets appropriate boundaries with families, community members, professionals, and co-workers. Represents FIC mission and values with all stakeholders. Understands and adheres to all internal policies and procedures, training expectations, and AHCCCS covered guidelines. Perform services with dignity, respect, and professional demeanor. Works independently with minimal supervision. Plans and organizes professional schedule to meet established deadlines. Manages multiple priorities with strong attention to detail. Must be flexible in taking on various positions and tasks as assigned.

Requirements

Must be a parent/primary caregiver with lived experience who has raised or is currently raising a child with emotional, behavioral, physical, or mental health challenges.
When required, must be a parent/primary caregiver who has been involved in a dependency case.
Must have experience navigating at least two child-serving systems.
Must meet the requirement to function as a BHT, or BHPP.
Must be at least 21 years old.
Must have a High School Diploma or GED.
Must have strong verbal and written communication skills.
Must be bilingual.
Must be able to obtain fingerprint clearance through the Arizona Department of Public Safety (if applicable).
Must have a valid driver’s license, clean driving record, reliable transportation and proof of registration and insurance as required by the Law in Arizona.
Must be familiar with using Microsoft Office (Word, Outlook).
Requires adequate writing and typing skills to complete and submit necessary information and communication effectively.
Must be flexible and willing to work at times when the family is available which may include evenings and weekends.
Must be able to take on multiple job roles and tasks as assigned.

Responsibilities

Provide intentional, authentic support to parents/primary caregivers.
Collaboratively develop goals and a plan for achieving them.
Provide purposeful support to parents/primary caregivers in achieving their identified goals.
Deliver intentional support activities that build on the strengths and resiliency traits of parent/primary caregiver.
Strategically share personal journey navigating multiple systems with parents and others involved as appropriate.
Engage with people from diverse cultural, economic, and ethnic backgrounds.
Offer empathy and encouragement to individuals and families in their homes, the community, and/or at trainings at the Family Involvement Center.
Maintain ethical standards including confidentiality and appropriate referrals.
Utilize active listening to offer reassurance, practical assistance, and support to FIC recipients and their families.
Assess progress, needs, behavior, and/or circumstances and update the individualized service plan.
Assist individuals in building and/or renewing positive relationships with family members.
Work in conjunction with representatives from community-based organizations and child-serving systems.
Work collaboratively with the parent/caregiver and other team members involved in the families’ care.
Serve as the liaison between organizations, service providers, and stakeholders associated with the FIC recipient.
Connect recipients to resources in the community and aid them in engaging with identified resources.
Attend meetings, court proceedings, classes, groups, or other activities with the parent/caregiver.
Establish and maintain positive and effective working relationships with internal staff, community resources, and stakeholders.
Maintain and update the assigned family’s documentation.
Document all communication and/or contact with the parent/caregiver.
Meet with assigned supervisor weekly.
Ensure completion of required documentation within acceptable standards.
Meet productivity, quality, and supervision standards.
Respect and set appropriate boundaries with families, community members, professionals, and co-workers.
Represent FIC mission and values with all stakeholders.
Adhere to all internal policies and procedures, training expectations, and AHCCCS covered guidelines.
Perform services with dignity, respect, and professional demeanor.
Work independently with minimal supervision.
Plan and organize professional schedule to meet established deadlines.
Manage multiple priorities with strong attention to detail.
Be flexible in taking on various positions and tasks as assigned.