Bilingual Outreach Worker English/Spanish

Saginaw County Community Mental Health Authority•Saginaw, MI

73d•$63,070 - $78,089

About The Position

Under general supervision of the Mental Health Supervisor III (Centralized Access and Intake Unit), provides access, intake and crisis response for adults and children with Mental Illness, Emotional Disturbance, Developmental Disability and Co-occurring Substance Use Disorders. Provides urgent assessments and interventions with the goal of diverting hospitalization when appropriate. Completes eligibility assessments to determine if a person served is eligible for services. Works as a member of multi-departmental group with Preadmission Screening, Care Management and State Facility and Forensic Intensive Case Management units with shared performance goals related to access, customer satisfaction and risk management. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process. The individual in this position must be bilingual (English/Spanish). The individual in this position will be a resource to the general community providing bilingual services as needed to both persons meeting SCCMHA entry criteria and the general public (through State grant dollars).

Requirements

Bachelor’s degree in mental health related field from an accredited school.
Has a thorough knowledge of mental health service options within and outside the community mental health system.
Professional clinical experience working with adults and children with serious mental health disorders.
Experience completing a thorough assessment including an assessment of risk to self and others.
Experience developing plans based on a thorough assessment including safety plans when warranted.
A minimum of two (2) year post degree experience in the human service field is expected.
Previous experience providing brief solution focused therapy to both English speaking and Spanish speaking individuals.
Valid Michigan Driver’s license with a good driving record.
A minimum of a Bachelor’s degree in human services field and/or limited licensed Bachelor of Social Work (LLBSW), licensed bachelor of Social Work (LBSW).
Knowledge of the community mental health system and resources available within the Saginaw Community is required.
Demonstrated competency in providing services to both English speaking and Spanish speaking individuals.
Must have the demonstrated ability to present in a professional manner as well as the ability to work effectively with professionals from different organizations in the best interest of the person served and the organization.
Must have ability to work well with individuals of different racial and ethnic backgrounds.
Ability to embrace and practice the concepts associated with recovery.
Ability to engage with persons served and the public in a welcoming and engaging manner.
Understanding of the philosophy that all persons should receive services in the least restrictive setting.
Ability to develop plans utilizing a person/family centered process.
Ability to remain calm in urgent situations.
Ability to plan, organize, and complete work in a timely fashion.
Ability to be flexible and creative in plan development.
Ability to achieve CAFAS reliability.
Computer skills which are adequate to perform all work in an electronic medical record and to communicate regularly through the use of e-mail.
Effective oral and written communication skills.
Ability to exercise independent judgment and maintain appropriate professional boundaries.
Ability to maintain strict confidentiality.
Ability to accept and implement constructive supervision.

Responsibilities

Functions as the Hispanic bilingual outreach worker on a triage team providing urgent assessments and interventions with the goal of diverting hospitalizations when appropriate.
Provides brief focused interventions to individuals requiring a bilingual outreach worker.
Serve as first point of contact to Hispanic individuals that are seeking behavioral health services.
Participate in community events that are focused on the Hispanic population.
Connect with community partners to educate agencies on behavioral health services and care of individuals with the Hispanic population for the Saginaw County area.
Functions as a member of a triage team providing urgent assessment and interventions with the goal of diverting hospitalizations when appropriate.
Completes tracking of services as required to meet the requirements of the grant dollars provided for this position.
Assessments and interventions may be provided in the office or in the community as the situation warrants.
Completes a thorough assessment and interim service and support plan based on the persons served/families desired outcomes and needs. Provides an integrated assessment of co-occurring substance use disorders.
Supporting the concept of recovery by developing the initial transition plan upon admission to services.
Determines eligibility based on Saginaw County Community Mental Health Authority (SCCMHA) eligibility criteria.
Makes recommendations to Care Management regarding which unit and team can best meet the needs of the persons served.
May provide the first service after intake to advise the person served of the findings of the intake assessment and provide the initial orientation to SCCMHA services.
Responsible to assure that intakes occur within 14 days of the request and that the first service after intake is scheduled within 14 days as well.
Assures that all required demographic information is accurate and compete prior to transferring the case.
May be required to work flexible hours to accommodate the needs/desires of the person served/families.
Completes the original CAFAS for children with serious emotional disturbances or LOCUS for adults with serious mental illness and other assessments as prescribed by agency policy.
Works within the unit and on the Sentri electronic scheduler to provide maximum flexibility for scheduling of intake appointments to meet the person served needs.
Works closely with the Inpatient Pre-admission Screening and Episode Management Unit referring persons served when an adequate hospital diversion plan cannot be developed.
Completes all necessary documentation in the electronic medical record within the time frames established in policy.
Adheres to the mission, vision, core values and operating principles of SCCMHA at all times.