Bilingual Outbound Sales Specialist

Pomelo Care

1d • $45,000 - $55,000 • Remote

About The Position

Pomelo Care is seeking a Bilingual Outbound Sales Specialist to act as a frontline ambassador, responsible for making outbound calls to patients to enroll them into Pomelo Care services. The role involves educating patients on available clinical and social resources through their health plan. The ideal candidate will have excellent verbal communication skills, empathy, and the ability to build rapport over the phone.

Requirements

• Ability to work Monday-Friday, 8:30am - 5:00pm CT
• Fluent in Spanish and English
• Strong, empathetic communication skills.
• Motivated by goals, metrics, and monthly bonus program.
• Passionate about changing the current landscape of healthcare.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Willing to work occasional overtime hours.
• Are internet-connected, able to work remotely.

Nice To Haves

• Experience working in a fast-paced and dynamic startup environment.
• Experience in outreach enrollments and prospecting.
• Ability to scope and tackle ambiguous problems.

Responsibilities

• Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
• Achieve member enrollment goals as driven by company KPIs.
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
• Document all interactions and maintain timely, accurate records of patient outreach activities.
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
• Work with families to schedule appointments and follow-up care as needed.
• Participate in training and development opportunities to stay current on healthcare trends and regulations.
• Manage inbound calls from potential patients.

Benefits

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program
• Competitive vacation policy
• 16 weeks paid parental leave
• Fully remote work flexibility (within the US)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed