Bilingual Operations Coordinator

Merry Maids•Warwick, RI

5d•Onsite

About The Position

Merry Maids of Warwick, RI is seeking a full-time Bilingual Operations Coordinator who is fluent in both Spanish and English. This role involves working closely with the Director as their trusted right hand, managing customer accounts, supporting employees, and assisting with daily operations, including hiring and onboarding. The ideal candidate will have solid office and administrative experience, strong bilingual communication skills, and the ability to translate confidently. This is a hands-on, detail-driven position in a fast-paced, culturally diverse office environment.

Requirements

2–4 years of general business or office experience.
Fluency in reading, writing, and speaking English and Spanish, with the ability to translate both verbally and in writing.
Strong organizational skills and the ability to multitask in a busy environment.
Solid computer and data-entry skills, helpful to know Microsoft Office (Word, Excel, Outlook).
Ability to read and interpret general business procedures.
Comfortable performing basic math (addition, division, multiplication).
Strong interpersonal skills, sound judgment, and good decision-making.
Ability to listen effectively and communicate clearly with customers and employees by phone.
A positive, motivating presence that contributes to a strong team culture.
Ability to pass a criminal background check and drug screening.
Ability to pass a motor vehicle records check.

Nice To Haves

Assistant to an owner, director, or senior leader.
Office manager or operations coordinator at a small or mid-size business.
Customer service, account management, or client services experience.
Any bilingual (Spanish/English) office role requiring translation.

Responsibilities

Maintain detailed records of customer interactions, transactions, and comments.
Manage customer accounts and follow up to ensure satisfaction.
Promptly handle and resolve customer issues.
Answer a high volume of calls professionally and efficiently.
Complete daily close-outs of customer production reports.
Serve as a right-hand resource to the Director, supporting day-to-day office and operational needs.
Assist the Director with interviewing, hiring, and orientation of new staff.
Assist with and participate in the daily Employee Morning Routine and monthly staff meetings.
Use office software, databases, and tools accurately and efficiently.
Provide general administrative and data-entry support across the office.