BILINGUAL NUTRITION OPERATOR (FULL TIME)

Compass Group•Richmond, VA

6d•Onsite

About The Position

We are hiring immediately for a full time BILINGUAL NUTRITION OPERATOR position. This role is responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. Morrison Healthcare, a Compass Healthcare company, values caring for people, fostering belonging, and creating moments that truly matter. The company's purpose is to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served. For over 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With over 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, the company empowers and uplifts each other by working together, taking responsibility for commitments, and believing in helping one another achieve more together by realizing unlimited potential.

Requirements

1 year of previous customer service experience required.
Bilingual in Spanish and English.

Nice To Haves

Previous call center experience highly preferred.

Responsibilities

Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
Performs other duties as assigned.