Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • West Bend, WI

2h • Onsite

About The Position

The Bilingual Multi-Location Customer Service Specialist works at stores within a 16-mile radius of Store #3132 in West Bend, Wisconsin. The role serves wholesale and retail customers by understanding their needs, answering questions about Sherwin-Williams products, recommending suitable products and services, and resolving customer concerns. The specialist helps meet store sales goals while maintaining product knowledge and store presentation standards.

The position includes customer contact and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it conducts criminal-history reviews to help protect its business, operations, reputation, customers, staff, employees, vendors, contractors, and the public.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The posting describes a range of benefits related to retirement, health care, well-being, and commuting, and directs candidates to the benefits website for details and eligibility.
• The company describes opportunities to learn, develop new skills, and grow.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed