Bilingual Multi-Location Branch Customer Service Specialist (Spanish)

Sherwin-Williams • Ferguson, MO

2d • Hybrid

About The Position

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. This role involves working out of two locations: Store #3140, located at: 10443 W Florissant Ave, St Louis, MO 63136 and Store #8474, located at: 1555 N. Hwy. 67, Florissant, MO 63031. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Requirements

• Bilingual in Spanish
• Must be able to work out of two locations
• Criminal history review is necessary

Responsibilities

• Determine customer needs
• Answer customer questions about Sherwin-Williams products
• Recommend the right solutions to customers
• Promptly resolve customer concerns
• Ensure maximum client satisfaction
• Stay up-to-date with product features
• Maintain high quality and visual standards of products and store
• Achieve excellent customer service
• Consistently meet the store’s sales goals

Benefits

• Rewards
• Benefits
• Flexibility to enhance health and well-being
• Opportunities to learn
• Develop new skills
• Grow contribution
• Inclusive team
• Commitment to communities
• Retirement plans
• Health care
• Total well-being support
• Daily commute support

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed