Bilingual Member Services Representative (Healthcare)
DOCTORS HEALTHCARE PLANS, INC.•Coral Gables, FL
•Onsite
About The Position
Make a Difference—Every Day. If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.
Requirements
- Fluent in English and Spanish (required)
- High school diploma, GED, or equivalent work experience preferred
- Customer service experience (healthcare or call center experience is a plus, not required)
- Comfortable using computers, email, and basic office software
- Strong communication skills and a positive, patient approach
- Ability to stay organized and handle multiple tasks
Nice To Haves
- Healthcare or call center experience
Responsibilities
- Answer inbound calls and emails from members, caregivers, and providers
- Help with questions about benefits, eligibility, claims, and enrollment
- Resolve most questions on the first contact; work with internal teams when needed
- Make outbound calls to welcome new members and complete enrollment verification
- Assist members with scheduling appointments and accessing care
- Document interactions clearly and accurately
Benefits
- Medical, dental, and vision benefits
- Paid time off and holidays
- Training and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
