Bilingual Member Service Representative

Consumers Credit Union • South Haven, MI

2d • Onsite

About The Position

We are looking for internal applicants for the position of Bilingual MSR at our South Haven office. As a Member Service Representative, you will provide exceptional service to enhance member relationships and exceed member expectations.

Requirements

• Bilingual
• High school graduate or equivalent.
• Professional appearance, builds rapports with members, and enjoys working with people.
• Excellent written and verbal communication skills.
• Cash handling and basic math skills.
• Knowledge of current technology. Able to easily navigate multiple software environments.

Nice To Haves

• Home Equity certified is a plus.

Responsibilities

• Provide excellent member service.
• Respond to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services.
• Proficient in diffusing difficult member situations and resolving member concerns.
• Open new accounts for members, including IRA accounts. Process IRA transactions; demonstrate online banking and Bill Pay to members; handle debit cards and payroll; direct deposit and disbursements requests.
• Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.).
• Grow relationships through follow-up, including timely action and documentation in the Customer Relationship Management system.
• Possess a working knowledge of business services, accounts, and transactions. Able to establish new business account relationships and perform account maintenance.
• Process member transactions such as deposits, withdrawals, loan payments, cash checks, credit card and line of credit advances.
• Consistently establish and build relationships with members to grow overall membership base.
• Use empathy and build rapport on each interaction.
• Actively listen to determine member needs.
• Educate members on products and services.
• Provide support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.
• Refer new Business Account relationships and perform account maintenance.
• Recognize and act upon referral opportunities to achieve individual sales goals.
• Process daily teller area operations including money orders, ATMs, night depository, and performing select overrides.
• Sustain teller balancing standards and accuracy.
• Demonstrate knowledge of all Consumers products and services.
• Uphold member confidentiality.
• Follow security guidelines.
• Compliance with the Bank Secrecy Act, OFAC and USA Patriot Act including Member Identification Program, member due diligence, accurate completion of CTR information, and reporting of suspicious activities to the BSA Compliance Department.

Benefits

• health, dental, and vision plans
• excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical
• 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment
• generous paid time off
• paid gym memberships
• in-house training
• wellness programs
• life coaches
• tuition reimbursement
• loan discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED