Bilingual Member Enrollment Specialist - Arabic

Reema Health•Minneapolis, MN

59d•$50,000 - $54,000•Remote

About The Position

Member Outreach and Engagement: Conduct high-volume telephonic outreach to eligible members across the United States to introduce them to Reema Health's care model and services. Build rapport quickly and authentically over the phone, meeting members with empathy and a non-judgmental approach. Educate members on the value of Reema Health services and answer questions to drive enrollment and engagement. Collect verbal and written consent from eligible members and complete enrollment documentation accurately. Maintain consistent daily outreach activity, meeting or exceeding call volume, connection, and enrollment targets. Adapt outreach strategies and messaging based on member demographics, communication preferences, and engagement barriers. Care Team Coordination and Handoff: Execute a warm, thorough handoff to an assigned Community Guide once a member is engaged and enrolled. Communicate pertinent member information, expressed needs, and any urgent concerns to the care team as part of the handoff. Collaborate with Community Guides and clinical staff to ensure newly enrolled members experience a seamless transition into ongoing care. Documentation and Technology: Utilize Reema's technology platform daily to document all member interactions, track outreach activities, and manage your outreach pipeline. Review pre-populated member demographic information and ensure records are accurate and up to date. Understand and comply with confidentiality requirements for protected health information and HIPAA. Provide positive representation of Reema: Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. Bring dignity and respect to all interactions with diverse members. Partner with Reemates across the multidisciplinary team to share perspective, support colleagues, and contribute to a strong team culture. Job responsibilities to grow and change as business necessitates.

Requirements

2 or more years of experience in business development, sales, customer engagement, or a related outreach-focused role
Fluent in Arabic
Demonstrated ability to build rapport and communicate persuasively and empathetically over the phone.
Strong goal orientation with a track record of meeting or exceeding outreach, enrollment, or sales targets.
Excellent verbal and written communication skills; ability to convey information clearly and adapt style to the audience.
Strong critical thinking, time management, and organizational skills with the ability to manage a high-volume pipeline.
Comfort working in an ambiguous, fast-paced startup environment with a positive, solution-oriented attitude.
Fluency in Google Workspace applications (Gmail, Google Docs, Sheets, Slides, Drive, and Meet) required for day-to-day communication, documentation, and collaboration
Comfortable working in web-based platforms and apps across mobile and desktop browsers, with the ability to adapt quickly to new digital tools
Demonstrated ability to independently troubleshoot technical issues, including connectivity, app functionality, and device performance, and escalate appropriately when needed
18 years of age or older
Comply with federal, state and local regulations regarding patient confidentiality HIPAA
Use technology-based tools and systems daily

Nice To Haves

Experience working in healthcare with complex care needs or communicating with diverse populations.

Responsibilities

Conduct high-volume telephonic outreach to eligible members across the United States to introduce them to Reema Health's care model and services.
Build rapport quickly and authentically over the phone, meeting members with empathy and a non-judgmental approach.
Educate members on the value of Reema Health services and answer questions to drive enrollment and engagement.
Collect verbal and written consent from eligible members and complete enrollment documentation accurately.
Maintain consistent daily outreach activity, meeting or exceeding call volume, connection, and enrollment targets.
Adapt outreach strategies and messaging based on member demographics, communication preferences, and engagement barriers.
Execute a warm, thorough handoff to an assigned Community Guide once a member is engaged and enrolled.
Communicate pertinent member information, expressed needs, and any urgent concerns to the care team as part of the handoff.
Collaborate with Community Guides and clinical staff to ensure newly enrolled members experience a seamless transition into ongoing care.
Utilize Reema's technology platform daily to document all member interactions, track outreach activities, and manage your outreach pipeline.
Review pre-populated member demographic information and ensure records are accurate and up to date.
Understand and comply with confidentiality requirements for protected health information and HIPAA.
Work independently and collaboratively in a fast-paced startup environment.
Bring dignity and respect to all interactions with diverse members.
Partner with Reemates across the multidisciplinary team to share perspective, support colleagues, and contribute to a strong team culture.