Bilingual (English/Spanish) Medicare Sales Agent - Hybrid in Tempe, AZ
About The Position
UnitedHealthcare (UHC) is seeking dedicated sales professionals for their team in Tempe, AZ. This role involves consulting customers on their insurance needs, matching them with the correct coverages, products, and benefits. UHC provides training and support for obtaining the required state insurance licenses. The position offers a hybrid-remote work model after successful completion of training and an on-the-job nesting period, allowing employees to work from home up to 3 business days per week. The company's mission is to simplify the healthcare experience, create healthier communities, and remove barriers to quality care, aiming to make healthcare more responsive, affordable, and equitable.
Requirements
- High School Diploma/GED OR 4+ years of customer service/sales experience
- Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
- Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
- Must live within commutable distance to our 410 N Scottsdale Road, Tempe, AZ office
- Ability to read, write, and speak fluently in English and Spanish
Nice To Haves
- Previous sales experience
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Flexibility to customize approach to meet all types of caller communication styles and personalities
Responsibilities
- Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale
- Follow up with members on questions or to review current or new products and services
- Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
- Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs
- Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
- Meet the goals established for the position in the areas of performance, attendance, and consumer experience
- Meet and maintain requirements for agent licensure, appointments, and annual product certification
Benefits
- Up to $3,000 SIGN ON BONUS FOR EXTERNAL & INTERNAL APPLICANTS
- Guaranteed base pay + monthly sales incentive earning potential
- 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
- Sign-On Bonus up to $2,000 for unlicensed external/internal applicants
- Sign-on Bonus up to $3,000 for licensed external/internal applicants
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
