Bilingual Medical Receptionist

Catholic Charities of Ingham, Eaton & Clinton Counties • Lansing, MI

10d • Onsite

About The Position

At Catholic Charities of Ingham, Eaton, and Clinton Counties, every team member plays an essential role in advancing our mission to serve vulnerable individuals and families with compassion and dignity. As part of our team, you will contribute to a wide range of services aimed at fostering hope, healing, and empowerment within the communities we serve. Whether your role is direct service, administrative support, or leadership, you will be part of a collaborative, mission-driven organization dedicated to promoting social justice, cultural diversity, and the well-being of all clients. Your work will reflect our core values of respect, integrity, and service, helping to create lasting positive change in the lives of those we serve.

Requirements

• High School Diploma
• Experience in a receptionist position or medical office required
• HIPAA, EMR, other training required by CRFHC.

Nice To Haves

• Bilingual

Responsibilities

• Update demographics, patient forms, insurance, and other aspects of registration in Electronic Medical Record
• Perform check-in and check-out for patients efficiently
• Provide all necessary forms to patients upon check-in
• Perform scanning of records into EMR on a daily basis
• Maintain appointment schedules for providers
• Complete primary provider request form for insurance updating
• Maintain competency in the process for Immigration Physical completion
• Assist with Sliding Fee Discount application when necessary and provide to eligible patients
• Screen patient phone calls for medical assistants and providers
• Manage requests from both paper and electronic in-baskets
• Verify patient insurance information
• Troubleshoot insurance problems with patients
• Proficiency in CHAMPS portal
• Perform patient callbacks/follow up as directed by providers
• Occasionally interpreting for providers and support staff as needed for patient care
• Miscellaneous tasks as assigned by Office Manager and Medical Director
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED