Bilingual Medical Equipment Warehouse Lead

BioScript Solutions•Mississauga, ON

27d•Hybrid

About The Position

Empowering lives, healing hearts, embracing future. Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Bilingual Medical Equipment Warehouse Lead to join our team at BioScript Solutions, where we put our patients first! BioScript Solutions is a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Requirements

High school diploma or equivalent is required.
Minimum 2 years of experience in warehouse, distribution, logistics, or inventory management operations.
Experience working in a regulated environment, such as pharmaceutical, medical device, healthcare, or other quality-controlled industries, is strongly preferred.
Demonstrated experience using warehouse management systems (WMS), inventory control systems, and barcode scanning technology.
Experience maintaining accurate inventory records, including product tracking, inventory reconciliation, and documentation management.
Bilingual proficiency in English and French (written and spoken) required to support internal and external stakeholder communications across Canada.
Proficient in Microsoft Excel and experienced using databases or inventory management systems to enter, retrieve, and analyze data.
Strong technical aptitude with the ability to perform basic maintenance, troubleshooting, and operational testing of medical equipment.
High attention to detail when managing inventory records, lot numbers, expiry dates, counts, and shipping documentation.
Knowledge of, or ability to quickly learn, Good Distribution Practices (GDP), controlled substance requirements, and other applicable regulatory standards.
Strong analytical and problem-solving skills with the ability to investigate and resolve operational issues independently.
Effective organizational and time management skills with the ability to prioritize competing demands in a fast-paced environment.
Professional communication and interpersonal skills with the ability to collaborate effectively across teams and external partners.
Self-motivated with the ability to work independently while contributing to team objectives and operational priorities.
Ability to safely perform physical warehouse duties, including lifting up to 50 lbs., bending, reaching, climbing, and prolonged standing or walking

Nice To Haves

A technical, electrical, or trades diploma is a strong asset.
Completion of, or active progress toward, a certification or training in Good Distribution Practice (GDP), supply chain, or logistics is a strong asset.
Experience with Business Central (Dynamics 365), FedEx shipping platforms, or similar distribution and transportation systems is considered an asset.

Responsibilities

Receive, process, ship, and reconcile inventory transactions within the warehouse management system (WMS), Business Central and Service Now ensuring accuracy and compliance with GDP and regulatory requirements.
Perform routine maintenance, inspection, and technical servicing of medical equipment to ensure readiness for clinic use.
Diagnose equipment issues through functional testing and escalate repair or replacement requirements as needed.
Monitor inventory levels and manage product rotation activities, including the timely utilization of near-expiry inventory.
Conduct biweekly inventory counts and provide timely inventory reports to the appropriate stakeholders.
Ensure all clinics have the appropriate equipment types based on the number of chairs in operation and reconcile inventory discrepancies as required.
Prepare and coordinate outbound shipments, ensuring appropriate carrier selection, packaging, labeling, and documentation based on product and regulatory requirements.
Investigate inventory discrepancies, shipment exceptions, and distribution errors, identifying root causes and implementing corrective actions.
Coordinate with internal teams and clinic partners to fulfill equipment and product requirements and provide distribution updates.
Comply with all applicable SOPs, GDP standards, and regulatory requirements, including lot traceability, expiry management, and controlled substance procedures.
Maintain accurate inventory and transaction records in Business Central (Dynamics 365) or other warehouse management systems.
Complete and maintain shipping, receiving, inventory, and compliance documentation to support audit readiness.
Receive and verify incoming inventory against purchase orders, resolving quantity, product, or documentation discrepancies with the appropriate stakeholders.
Provide operational support to Customer Service and clinic teams by addressing distribution-related inquiries and resolving issues efficiently through ServiceNow. Communicate accurate solutions, status updates, and tracking information to customers (clinics) in a timely manner.
Perform general warehouse duties, including receiving, storage, picking, packing, shipping, and the safe handling of materials and equipment.
Safely perform physical job requirements, including lifting up to 50 lbs., bending, reaching, climbing, and extended periods of standing or walking.
Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements
Other duties as required.