Bilingual Medical Assistant I - School of Nursing Operations

UTMB Health•Galveston, TX

10d•Onsite

About The Position

This position provides technical, supportive, age-specific, and developmentally appropriate patient care functions for the assigned clinical area within UTMB Health's School of Nursing Operations. The role involves assisting with patient flow, responding to patient needs, performing technical patient care skills, obtaining vital signs, documenting patient information, and ensuring adherence to aseptic techniques and infection control measures. The Medical Assistant will also collect specimens, obtain blood samples, perform basic tests, prepare patients for procedures, administer medications under direction, and maintain equipment and supplies. Additionally, the role emphasizes patient advocacy, confidentiality, customer service, and participation in quality improvement activities. Marginal functions include serving as a patient service specialist and providing administrative support.

Requirements

High School or equivalent.
Certified or Registered Medical Assistant or graduate of an approved Medical Assistant program.
CPR Certification required.

Nice To Haves

Bilingual (English/Spanish) is highly preferred.

Responsibilities

Assists with patient flow within assigned outpatient clinic setting.
Respond in a timely manner to call lights.
Provides comfort measures to patient/family.
Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
Obtains vital signs.
Appropriately document chief complaint and reason for the visit.
Uses aseptic techniques and infection control measures in the performance of duties.
Accurately collects excretory specimens, such as urine and feces.
Obtains blood samples by venipuncture.
Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph. blood glucose. UPT. and hemocult.
Measures and records intake and output as ordered.
Prepares and assists patients undergoing treatments, examinations, and procedures.
Recognizes patient care priorities, treatment plans, objectives, and potential crises.
Under the direction of the physician, provides other treatments and care to patients appropriate to training, as assigned.
Recognizes and communicates patient needs and unusual occurrences with patients/families.
Refills patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with policy C51, Prescription Refill Management for Ambulatory Care Services.
Safely and properly administers medications as assigned.
Accurately documents / communicates interventions and measurements.
Communicates relevant information to the appropriate health care provider.
Under supervision, completes accurate, concise, and legible documentation on patient clinic records.
Assist with medication reconciliation as required.
Assists in the maintenance of equipment, supplies, and the environment.
Assists in maintaining a clean and safe environment.
Checks equipment/supplies for expiration dates, electrical safety tags, intactness, and usability.
Cleans equipment and returns to its proper place.
Reports equipment and supplies needing to be replaced or repaired.
Stocks rooms, carts. cabinets, etc. as assigned/requested.
Respects and supports patient rights.
Serves as patient/family advocate.
Practices principles of patient and employee confidentiality.
Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.
Practices positive customer peer relations.
Consistently communicates in a professional and courteous manner.
Reports and seeks assistance in dealing with guest complaints/concerns.
Establishes and maintains a positive rapport with patients/family and co-workers.
Consistently responds to customer requests/needs in an appropriate manner.
Participates in and supports continuous quality improvement activities at the clinic/ departmental level, as appropriate.
Demonstrates acceptable productivity and practices cost containment.
Prioritizes and completes all work in an effective and efficient manner.
Demonstrates initiative, resourcefulness, and flexibility.
Effectively and efficiently uses time, equipment, and supplies.
Functions as an interdependent and supportive team member.
Provides support and assistance, as appropriate.
With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
Participates in clinic meetings/activities and supports the clinical, departmental, and organizational philosophy and goals.
Accepts responsibility for own growth/development.
Participates in in-service and ongoing education programs.
Remains current on all in-service / education/credentials/certification requirements for the position, as appropriate.
Exchanges constructive feedback with peers and others.
Conducts self-evaluation and participates in developmental goal setting.
Performs related duties as assigned.
Serves as a patient service specialist (PSS) at clinic on a periodic basis as required for St. Vincent's clinical operations and follows all the associated PSS expected standards of UTMB including creating a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities. and facilitating access to UTMB services for new and returning patients.
Provide backup frontline administrative support as needed.
Provide other departmental administrative support as directed.