Bilingual Mandarin/English Collector - Remote

Transworld Systems Inc. • San Angelo, TX

7h • Remote

About The Position

Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Candidates for this role must be fluent in both Mandarin and English. This is a remote/work from home position. Compensation: $16.00-$18.00 per hour. After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Requirements

• High School diploma or equivalent
• 2 years previous call center experience
• Fluency in both English and Spanish is required
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Nice To Haves

• 1-3 years of collections experience
• Fluent in both English and Spanish

Responsibilities

• Outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Medical
• Dental
• Vision
• 401k retirement plan with employer matching
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED