Bilingual Manager of Hotline & Crisis Intervention Services- Weekend Shift 3

HOUSTON AREA WOMENS CENTER • Houston, TX

42d • $61,818 • Hybrid

About The Position

Being the Bilingual Manager of Hotline & Crisis Intervention Services (Overnight/Weekends), provides supervision and leadership to the overnight Hotline, Chat Services, and Hospital Accompaniment team. This position is responsible for overseeing all program functions and client services including crisis intervention and emotional support to survivors of domestic and sexual violence through our 24-hour Crisis Hotline, Chat Services and Hospital Accompaniment Programs. In this role you will manage on-going and complex client cases and oversees delivery of client services. Your Schedule: Full Time Wednesday-Thursday 8:00 a.m. - 7:00 p.m. Saturday - Sunday 8:00 p.m. - 7:00 a.m. Flexible to work or be on-call overnight and weekends as needed. Work Model: Hybrid Local Travel: 25% Our Total Compensation Package: Annual Compensation: $61,818.10 Pay schedule: semi-monthly Medical, Dental, Vision, Life and Disability Insurance Programs Generous Paid time Off- 11 paid holidays per year, 3 personal holidays per year, 15 paid Vacation days per year, Approx 7 hours per month of accrued Sick days 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee Company paid Life Insurance Company paid Long Term Disability Employee Assistance Program Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

Requirements

• You have at minimum a Bachelor’s degree in psychology, social work, sociology, criminal justice, business, communications, or other social sciences.
• You have at minimum of three years of experience working within a hotline setting, or working with survivors of domestic and sexual violence, or similar social services setting working with vulnerable populations from a diverse background.
• You have at minimum of three years of experience leading a team with direct reports.
• You are Bilingual in both English and Spanish. Able to read, speak and write fluently in both English and Spanish, strongly preferred.
• You have intermediate proficiency in Microsoft Office (Word, Excel, Outlook, and Teams).
• You are computer savvy and able to learn new applications and systems quickly.
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation.

Responsibilities

• Evaluate and oversees operation of 24-hour domestic violence and rape crisis hotline and live chat services. Responsible for all technical functions of the hotline such as phone system, database, phones, technology, and equipment
• Provide supervision of Crisis Hotline and Crisis Chat counselors. Supports Hospital Accompaniment Crisis Counselors as needed. Serves as on-call Manager to attend to all situations that may arise after hours.
• Maintain accurate client records for monthly reports and meets all program deadlines. Works with Director to maintain compliance with all grant performance targets and reporting requirements.
• Prepare monthly reports.
• Make program recommendations to the program Director as needed.
• Work in partnership with the Director of Quality Assurance to monitor program outcomes and create strategies to improve program performance and/or create new initiatives.
• Develop and deliver training presentations related to Hotline and Chat Services and complete on-the-job coaching with new staff members.
• Provide crisis intervention and emotional support to survivors of domestic violence and sexual assault through our two 24-hour hospital accompaniment programs and crisis hotlines. Conducts dangers assessment and safety planning as needed. Case manages Hotline, Chat and Hospital Accompaniment clients that require complex services over several shifts.
• Coordinate shelter placement within our shelter and other area shelters by conducting telephone assessment interviews and intake/exit procedures to incoming residents.
• Supervise the transportation services for clients, using taxi and rideshare accounts.
• Communicate with HAWC programs and departments to facilitate and coordinate client services.
• Maintain current information on and acts as liaison with area service providers and hospitals. Cultivate existing relationships and develop new relationships with other domestic/sexual violence service providers and community partners with the goal of building strong working relationships and minimize gaps in services to better service survivors.
• Train as a HHSC/TANF domestic violence expert to grant a Good Cause recommendation and Address Confidentiality
• Conduct monthly meetings with Crisis Hotline and Chat Counselors
• Make CPS and APS reports as required and needed. Mandatory Reporting: report suspected and prior abuse/neglect to either Child Protective services or Adult Protective services when appropriate.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance Programs
• Generous Paid time Off- 11 paid holidays per year, 3 personal holidays per year, 15 paid Vacation days per year, Approx 7 hours per month of accrued Sick days
• 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee
• Company paid Life Insurance
• Company paid Long Term Disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees