Program Manager - Crisis Services (3134)

THE SALVATION ARMY•Dallas, TX

About The Position

Plans, directs, manages , and monitors the day-to-day operations of crisis support programs, to include recuperative care and other services that provide short term and shelter crisis intervention; develops, implements, and evaluates program operations and services; coordinates and administers collaborative crisis services with grant partners and community providers; supervises all program staff including scheduling, reporting and appropriate record keeping; ensures appropriate training and development of staff; ensures work is in compliance with grant guidelines and shelter policies and procedures as well as local, state, and federal regulations; responds to program operation questions; interprets and enforces policies and procedures in program; assists in program audits, and develops/communicates procedural changes necessary to make corrective action to ensure compliance with changing program requirements.

Requirements

Masters degree from an accredited college or university in Social Work, Counseling, Mental Health Counseling, Psychology, or a related mental health or social services field is required
three years progressively responsible experience administering and developing social service programs, with supervisory experience preferred
Valid State Drivers License
Licensure is preferred (or can obtain within 6 months of hire). Ex. LCSW, LMSW, or LPC, LMHC, etc.

Responsibilities

Plans, directs, and manages departmental work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations.
Provides ongoing staff development and training; schedules staff for required training; conducts regular staff meetings.
Ensures staff deliver trauma competent services in a manner that reflects current clinical best practices and is aligned with The Salvation Army’s mission and core values.
Responds to problems or complaints raised by grant and community partners, clients or other departments on behalf of clients; investigates, collects facts, and resolves problems on a case-by-case basis; recommends changes in program or facility procedure, guidelines or schedules to prevent future problems of the same nature.
Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele and service goals; develops clinically supported programs to assist in the stabilization of individuals and families as well as to provide crisis intervention; conducts assessments to identify program's strengths and weaknesses and to specify program goals.
Manages and monitors the day-to-day activities of the program which may include but not limited to counseling, case management, life skill classes, transportation, clothing assistance, employment assistance, educational and vocational assistance; ensures that program runs smoothly and in compliance with grant guidelines and established shelter procedures.
Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and instructions to appropriate programs and/or staff.
Conducts speaking engagements to promote and answer questions about the program services; attends and actively participates in community task forces, committees, and work groups when possible; conducts community education on the same as requested; responds to local, regional, and national requests for information or participation in surveys and research.