Bilingual Lending Support Technician

First National Bank of America • East Lansing, MI

1d • Onsite

About The Position

First National Bank of America has an opening for a customer-focused Bilingual Lending Support Technician. This position requires strong client-facing and communication skills, above average attention to details, and strong commitment to tasks completed on time. The Bilingual Lending Support Technician will respond to incoming support tickets and phone calls providing exceptional support to mortgage customers and FNBA employees. The ideal candidate will be able to adapt quickly to a constantly changing environment, possess a willingness to learn new technologies and the ability to simplify complex technical solutions and convey them to end users.

Requirements

• Employees should have a strong performance and attendance record in their current role
• Employees should have been in their current position or with the bank for at least 12 months before applying to a new position
• Proven working experience providing first level technical support for employees
• Working knowledge of ticketing systems and remoting tools
• 2+ years of experience working with Windows
• 2+ years of experience working with hosted solutions such as Office 365
• Advanced troubleshooting, multi-tasking and customer service skill
• Native fluency in English and Spanish

Responsibilities

• Monitor and respond quickly and effectively to requests received through the JIRA Service Desk ticketing system
• Track, route, and redirect tickets to the correct resources
• Walk customers through problem solving process, follow up, provide feedback and see problems through to resolution
• Properly escalate queries to Tier II or IT Help desk as necessary
• Recommend procedure modifications or improvements
• Participate in various Encompass projects and Mortgage Lending purchasing duties

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed