Bilingual Lead Care Manager

Titanium Healthcare • San Fernando, CA

8d • Hybrid

About The Position

Titanium Healthcare is a healthcare company dedicated to improving the lives of millions of Americans who lack adequate medical care. Their mission is to provide exceptional support and better care for patients, enhanced support for providers, and higher quality, lower cost solutions for partners. The Lead Care Manager (LCM) is responsible for case management of members and their families, assisting them in accessing and understanding services and programs within the Enhanced Care Management (ECM) program, with the ultimate goal of improving health and overall well-being.

Requirements

• Fluent in English (written and verbal)
• Bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
• Ability to lift, carry, push, or pull up to 20–25 pounds
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs
• Diploma/GED required
• Minimum 1+ years of experience in healthcare, social services, or care coordination
• Current and valid Driver’s License with a clean driving record
• Reliable transportation and proof of auto insurance
• Current BLS certification from the American Heart Association upon start date
• Distraction-free home workspace with a secure internet connection

Nice To Haves

• Associate degree preferred
• MA, CNA, or LVN license
• Experience using eClinicalWorks (eCW)

Responsibilities

• Conduct comprehensive assessments to determine the physical, emotional, and social needs of members.
• Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs.
• Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team.
• Collaborate with medical Doctors, Clinical Consultants, Housing Navigators, and Leaders to make recommendations tailored to member needs.
• Monitor the progress of members and update care plans as needed per policy and compliance requirements.
• Ensure prescribed treatments and interventions are being followed and communicate significant changes or concerns to PCP and specialty care providers.
• Provide positive member client service experience through multiple support channels including telephone and in-person.
• Maintain accurate and up-to-date records of assessments, care plans, and interactions with members.
• Ensure compliance with relevant regulations and standards.
• Complete all required documentation accurately, in a timely manner and in accordance with company standards.
• Provide leaders with case progress periodically/required basis.
• Advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access services.
• Provide education to members and their families on health-related topics, treatment options, and self-care strategies.
• Identify and connect members with appropriate community resources, support services, and programs.
• Plan and coordinate the discharge process for members leaving hospitals or long-term care facilities.
• Participate in training new employees.
• Perform other duties as assigned or required per departmental policy.

Benefits

• Mileage reimbursement for business-related travel
• Opportunities to develop and grow your career
• Encouragement to have a voice and share opinions
• 12 paid holidays
• Up to 15 days of accrued PTO
• Additional time for sick leave, jury duty, bereavement, reproductive loss, and therapy
• Hybrid work model
• Medical, Dental, & Vision Benefits (company covers up to 100% of premium and 50% of dependents)
• Unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Pet Insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree