Bilingual Lead Care Manager

Titanium Healthcare•Los Angeles, CA

1d•Hybrid

About The Position

Titanium Healthcare is a healthcare company dedicated to improving the lives of millions of Americans who lack access to necessary medical care. The Lead Care Manager (LCM) is responsible for case management of members and their families, assisting them in accessing and understanding services and programs within the Enhanced Care Management (ECM) program. The LCM's primary goal is to enhance the health and overall well-being of members through the company's services. This role requires an energetic, self-motivated individual who can collaborate effectively within a team and with external parties.

Requirements

Fluent in English (written and verbal)
Bilingual in Spanish
Ability to communicate clearly in-person, by phone, and electronically
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to bend, reach, and conduct in-person visits in non-traditional environments
Must be able to remain in a stationary position
Must be able to move around the office and/or travel throughout community
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Frequent use of computers, keyboard, and handheld/mobile devices
Ability to type for extended periods
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Diploma/GED required, associate degree preferred
Minimum 1+ years of experience in healthcare, social services, or care coordination
Current and valid Driver’s License with a clean driving record
Reliable transportation and proof of auto insurance
Current BLS certification from the American Heart Association upon start date
Distraction-free home workspace with a secure internet connection

Responsibilities

Conduct comprehensive assessments to determine the physical, emotional, and social needs of members.
Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs.
Tailor care plans to individual needs and goals.
Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care.
Collaborate with medical Doctors, Clinical Consultants, Housing Navigators, and Leaders to make recommendations tailored to member needs.
Monitor the progress of members and update care plans as needed per policy and compliance requirements.
Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status.
Provide positive member client service experience through multiple support channels including telephone and in-person.
Maintain accurate and up-to-date records of assessments, care plans, and interactions with members.
Ensure compliance with relevant regulations and standards.
Complete all required documentation accurately, in a timely manner and in accordance with company standards.
Provide leaders with case progress periodically/required basis.
Advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require.
Provide education to members and their families on health-related topics, treatment options, and self-care strategies.
Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services.
Plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting.
Participate in training new employees.
Perform other duties as assigned or required per departmental policy.

Benefits

Mileage reimbursement for business-related travel
12 holidays
Up to 15 days of accrued PTO
Additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Medical, Dental, & Vision Benefits (company covers up to 100% of premium and 50% of dependents depending on plan)
Unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Pet Insurance
401(k) plan