Bilingual Landscape Maintenance Coordinator

Cross Creek Nursery•North Chesterfield, VA

3d•$21 - $23•Onsite

About The Position

Cross Creek is seeking a Landscape Maintenance Coordinator to support their Maintenance Division, which manages a $7+ million portfolio. This role reports to the General Manager and is based at their Richmond, VA office. This is not a traditional administrative job; the coordinator will act as the connection point between Account Managers, Production Managers, field crews, and customers, ensuring information accuracy, organized schedules, and followed-through commitments. While landscaping knowledge is not required, the company values ownership, initiative, follow-through, and a commitment to exceptional customer service.

Requirements

Strong work ethic
Organizational skills
Communication skills
Willingness to learn
Ability to take initiative and ownership
Ability to follow up without reminders
Proactive problem-solving skills
Ability to gather facts and propose solutions
Detail-oriented
Ability to juggle multiple priorities
Commitment to doing things right
Desire to grow with the company

Nice To Haves

Experience in landscape maintenance
Experience with CRM management
Experience in operations
Experience with scheduling
Experience in customer service
Experience in administration
Bilingual Spanish/English

Responsibilities

Manage the customer relationship management (CRM) system, including scheduling, field notes, and customer/property records.
Ensure customer, property, and service records are accurate.
Enter service requests and notes, and track open items until resolved.
Assist Account Managers in utilizing the CRM system as a daily tool.
Collaborate with Account Managers and Production Managers on schedules, routes, crews, materials, and job details.
Identify and resolve conflicts and missing information before they impact production.
Adjust to shifting seasonal and daily priorities.
Handle a high volume of phone calls from customers, crews, and managers, especially during peak seasons.
Serve as the first point of contact for customer inquiries, updates, and requests.
Respond promptly and professionally to residential and commercial customers.
Route customer concerns to the appropriate Account Manager.
Proactively update customers on their service status.
Manage difficult customer situations calmly and provide solutions.
Take ownership of the customer experience, even for issues originating in other departments.
Relay information between the office and the field.
Assist with onboarding paperwork.
Support special projects and provide general team assistance.
Source apparel for crews and office staff.
Manage subcontracted work and repairs, including obtaining quotes, scheduling, and follow-up.