Bilingual Japanese Customer Service Representative

CVS Health•Work At Home-Florida, VT

3d•$17 - $31•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls. Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries. Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry. Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. Performs required training to understand how to use tools available to recall necessary information.

Requirements

1 year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
Japanese Bi-lingual, must pass a written and verbal assessment.

Nice To Haves

Healthcare work experience and familiarity with benefits, insurance, medical terminology.
1+ year of experience in a call center setting, specifically related to inbound calls.
Strong communication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills.
Ability to display empathy towards customers’ needs and concerns.
Desire to contribute to building a positive team spirit.

Responsibilities

Answering and documenting all incoming contacts to determine their nature while responding to complex calls.
Ensuring that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.
Identifying and evaluating appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries.
Following established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry.
Communicating effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.
Performing required training to understand how to use tools available to recall necessary information.