Bilingual Inbound Call Center Rep
About The Position
The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices. Previous customer service experience and the ability to multitask while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a “smile in their voice”, a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus. The start date for this training class will be October 7, 2026. New hires must be available to meet virtually to provide I-9 documents before the start date provided on the offer. In-state hires will have one in-person day to pick up equipment. Out-of-state hire equipment will be shipped after I-9 documents are confirmed.
Requirements
- Previous customer service experience
- Ability to multitask while communicating on the phone and in writing with patients
- A “smile in their voice”, a warm, professional & friendly disposition
- Attention to detail
- Excellent communication skills
- High School diploma or equivalent
- 1 year using both English and Spanish languages in a professional and/or contact center capacity
- Basic computer skills
- Must be fluent in English and Spanish
Nice To Haves
- Dental knowledge is a plus.
- 1 year dental experience
- Genesys, Google Workspace, Advanced computer skills, telephone
Responsibilities
- Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
- Ensures telephone is answered in a timely and professional capacity.
- Maintains quality while consistently maintaining minimum expectation levels.
- Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
- Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
- Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
- Effectively converses in Spanish while entering information into systems in English.
Benefits
- Medical, dental, and vision insurance with company contribution
- Life Insurance
- Flexible spending (health and dependent care) account
- Paid Time Off & 6 paid holidays off
- Employee Stock Ownership Plan
- 401K
- Daily Pay
- Professional development assistance
- FREE continuing education opportunities
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
