Bilingual Implementation Specialist (English/Spanish)

ADP•Maitland, FL

9d•Onsite

About The Position

ADP is hiring a Client Onboarding Specialist. This role is for individuals looking to grow their career in an agile, dynamic environment with opportunities to progress, and who are continuous learners embracing ongoing training, development, and mentorship. The company values equity, inclusion, and belonging, creating a safe space for diverse perspectives. As a Client Onboarding Specialist, you will be responsible for carrying the ADP relationship forward after a sale, enabling the first interaction between mid-sized business clients and ADP's payroll and HR solutions. You will build relationships with clients and implement ADP's technologies to ensure their long-term success, impacting their employees' daily lives from paychecks to health benefits. You will ensure clients are comfortable using ADP's products and services by partnering with them to understand their business needs, analyzing existing systems, interface requirements, and business processes, and guiding them towards the best solution. The role involves meeting new clients from various geographies and industries, requiring different solutions. The company offers top-ranked training to support success in this metrics-driven environment. The ideal candidate has strong client-facing skills, builds rapport and trust, communicates clearly and professionally, and is comfortable with a fast pace. The company culture values inclusion and fosters friendships.

Requirements

High School Diploma
Basic project management skills
Ability to work overtime hours during peak seasons
Fluent in both English and Spanish

Nice To Haves

A college degree is great but not required.
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Responsibilities

Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use our products with ease through expertise and relationship-building.
Implement ADP Technologies: Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally: Collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task - Communicate: Work on multiple time-sensitive projects and follow-up items simultaneously. Share essential information with clients and the teams worked with at ADP.
Organize: Adhere to a daily schedule and organize oneself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the calendar year.