Bilingual Housing Counselor

UNITED COMMUNITY CENTER • Milwaukee, WI

2d • Onsite

About The Position

The United Community Center is seeking a Bilingual Housing Counselor for our Neighborhood Development Department to help Milwaukee area residents in the areas of home buying, home improvement, and mortgage counseling to increase home ownership.

Requirements

• Demonstrates basic computer knowledge, Basic knowledge of excel, Word, and Google Drive.
• Handle sensitive information in a confidential manner.
• Reply to email, telephone, or face-to-face inquiries.
• Attention to detail and problem-solving skills.
• Demonstrate the ability to address criticism appropriately and develop constructive outcomes.
• Demonstrates phone etiquette.
• Demonstrate sustained effort and enthusiasm in the quality and quantity of work.
• Demonstrate the ability to establish and maintain positive, effective working relationships with staff, and the community.
• Demonstrate effective time management, organizational skills, and prioritization of work to meet the needs of staff, students, and teachers.
• Demonstrate the ability to follow and communicate effectively, both orally and in writing.
• Demonstrate initiative, flexibility, and the ability to work independently.
• Demonstrate the ability to listen to others and remain receptive to new ideas.
• Demonstrate excellent human relations and interpersonal skills.
• Good customer service, follow through, attention to detail, and good with numbers.
• Basic computer skills and familiarity with Microsoft Office are necessary.
• The individual must be able to perform each essential duty satisfactorily
• Must be bilingual in Spanish – be able to speak, write, and read in Spanish.

Nice To Haves

• Bachelor’s Degree from a four-year college or university with a background in Marketing or Finance, or at least 5 years of experience in the areas of banking, mortgages, finance, or home buying.

Responsibilities

• Assist area residents in home buying efforts through financial and mortgage counseling to improve property condition, increase personal home ownership in the community, and reduce absentee landlord rental units.
• Investigates area residents’ concerns and complaints and aids through referrals or personal contact with city or county agencies.
• Establish a strong working relationship with banks and mortgage institutions to provide services to area residents.
• Must help plan, organize, and facilitate seminars on issues of finance, mortgage, home improvement, etc.
• Cooperate with local law enforcement to establish a good line of communication, support, and work together in community neighborhood watch programs.
• Keep track of information needed for funding sources and ensure accurate reports and information are provided on a timely basis.
• Serve on community development program committees, task forces, workgroups, and oversee the agency’s participation in community development and improvement initiatives and activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level