Bilingual Housing Coordination & Retention Specialist
About The Position
Episcopal Community Services (ECS) is launching a Flexible Housing Subsidy Pool (FHSP) program, a new permanent housing intervention in San Francisco focused on rehousing guests in private market units. Under the direction of the Housing Coordination and Retention Manager, the Housing Coordination and Retention Specialist will assist clients in finding housing that meets their preferences, help complete applications, and support them in integrating into their new housing. This role involves working with partners providing housing-focused case management and ECS Behavioral Health Clinician II Support. The position is a fully onsite, client-facing role requiring in-person interaction and direct service delivery. Remote work is not available.
Requirements
- At least 1-year case management experience.
- Knowledge of Microsoft Office programs and familiarity with using a computer.
- Bilingual, Spanish/English preferred.
- Able to listen with sensitivity to other peoples feelings, needs, and point of view.
- Excellent working knowledge of houselessness resources in the Bay Area.
- Possess a strong knowledge of and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring diagnoses.
- Must have the ability to welcome and respect co-workers and client populations as unique individuals with different backgrounds, perspectives as well as differences in personalities, skill sets, life experiences, and knowledge bases.
- Must secure finger image screening and annual TB screening.
- Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, daily travel to various sites, and lifting of up to 25 lbs.
- Demonstrate behavior that supports the organization’s mission, vision, and values.
- Adhere to all program, funder, and organizational policies, and procedures.
- Communicate effectively and model integrity, fairness, and ethical business practices.
Nice To Haves
- Experience in homeless and housing services preferred.
- Bachelors degree in the area of social service preferred but not required.
- Lived experienced preferred, but not necessary.
Responsibilities
- Support clients in viewing units and completing applications for units that meet the clients preferences.
- Provide education on being a respectful neighbor and responsible tenant to clients to promote stabilization and successful tenancy.
- Identify tenant behaviors that may jeopardize their housing and intervene when necessary to accomplish successful tenancy.
- Coach tenants on relationships with landlords and/or other tenants.
- Advocate for the client and assist with the resolution of disputes.
- Respond to housing and tenant-related emergencies during normal business hours.
- Advocate and link tenants to eviction-prevention resources around the community.
- Conduct visits in the clients home to ensure no habitability issues.
- Ensure clients have basic life skills including but not limited to home care skills.
- Provide practical life skills training on site as needed.
- Keep accurate records and charts, enter required data in CaseWorthy and ONE System.
- Provide professional, accessible, and culturally relevant support, advocacy, information, and referrals to program participants.
- Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness.
- Provide referral services as needed.
Benefits
- Industry leading healthcare benefits to support your physical and mental well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
