Bilingual Hotline Advocate
About The Position
The Bridge is seeking a Bilingual Hotline Advocate to provide crisis intervention, information, and referral services through a 24-hour hotline for survivors of domestic/sexual violence and homelessness. This role involves answering the hotline, Live Chat, and text line to conduct assessments, provide immediate needs assistance, and manage the HCDV shelter bed database. The advocate will also collect and enter monthly service data, ensure the TBOTW account is accurate daily, and complete reports according to grant and agency requirements. Additionally, the position assists with training staff and volunteers on crisis intervention competencies and maintains community resources. A key responsibility includes acting as an on-call advocate for a maximum of 2-3 shifts per month, including overnight and weekend hours, to assist survivors at local hospitals. The role may also involve providing limited casework to shelter residents, conducting initial assessments for emergency shelter, updating resident census, and assisting shelter staff with transportation and daily operations.
Requirements
- Associate’s/Bachelor’s degree preferred, preferably in social sciences field. In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service arena.
- Bilingual Spanish/English required.
- Must rotate on-call responsibility a minimum of approximately 2-3 24-hour shifts per month to provide accompaniments to victims of FV/SA at local hospitals, police departments, schools, etc.
- Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence and an overview of legal system.
- Ability to establish rapport and work with at-risk populations.
- Excellent communication skills required (both verbal and written).
- Ability to work independently.
- Must pass criminal background investigation check.
- Must provide and maintain current TX Driver’s License.
- Must provide and maintain clean driving record and annually update driving record.
- Must provide and maintain current auto liability insurance.
- Must be authorized to work in the U.S.
- Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.
Responsibilities
- Provide crisis intervention, information, and referral services through a 24-hour hotline for survivors of domestic/sexual violence and homelessness.
- Answer 24-hour hotline, Live Chat, and text line to provide assessments, crisis intervention, information and referrals, and immediate needs assistance.
- Manage and oversee the HCDV shelter bed database.
- Collect and enter monthly data on services provided through the 24-hour hotline into the database.
- Ensure TBOTW account is updated and accurate bed availability is noted daily.
- Complete reports in compliance with grant requirements and agency requirements.
- Assist with hotline and crisis intervention training for staff and volunteers.
- Assist with the maintenance of community resources for survivors by updating the resource manual.
- Act as an on-call advocate for a maximum of 2-3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals.
- Provide casework to shelter residents on a limited basis, as necessary.
- Conduct initial assessment for emergency shelter services as needed.
- Update resident census to ensure available space.
- Assist shelter staff with transportation and assist resident advocates with tasks relating to the daily operations of the Shelter as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
