Bilingual Home Patient Representative-2
About The Position
Vantive is a vital organ therapy company focused on extending lives and expanding possibilities for patients and care teams, with a 70-year legacy in kidney care. The company is deepening its commitment to improving the dialysis experience through digital solutions and advanced services, and is also investing in transforming vital organ therapies beyond kidney care. Vantive aims to provide greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients. The company fosters a community of focused, courageous individuals driven to improve patients’ lives worldwide.
Requirements
- Minimum of 2 years’ experience in customer service
- High school diploma / bachelor's degree in related field
- Fully Bilingual in French and English
- Exceptional verbal and written communication skills
- Ability to thrive in a very fast paced environment
- Analytical and business problem solving skills along with ability to ask the right questions and lead conversations.
- Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals).
- Strong ability to multi-task.
Nice To Haves
- Bachelor’s degree preferred in life science, health science, or related discipline.
- Prior experience in health care industry
Responsibilities
- Provides first point of contact for all customer inquiries and product/service complaints through phone, fax, email, or online.
- Provides first point of contact for order entry for both institution and Home Patient.
- Thoroughly documents all inquiries in adherence with company procedures.
- Redirects complex or specialized concerns to appropriate team for follow up (e.g. – medical inquiries, technical product support) when applicable.
- Expedites customer orders as required.
- May provide guidance and training to department new hires.
- Investigates and resolves problems related to shipment of products, returns, credits, and orders.
- Handle processing and issuing credits for returns.
- Sets-up new patients as per key requirements, maintains other records, and prepares customer required reports.
- Patent management for inbound and international travel requirements.
- Supports resolution of errors within GFax and EDI transactions.
- Manages cycler deployment process.
- Manage sample export and input order.
- Prepares key customer/patient metric reports and resolves.
- Resolves customer questions, and handles requests, where judgment and initiative are required to resolve and/or make recommendations.
- Perform initial data collection for product complaints and adverse events which may include: evaluate complaint for need to investigate and coordinate sample retrieval, provide complainants resolutions (written or verbal) communication for known issues, notification to third parties of product complaint.
- Must be able to rotate on shifts between 8am till 6pm EST.
- Must be fully Bilingual in English/French.
Benefits
- Flexible workplace policy which includes a minimum of 3 days a week onsite.
- Discretionary bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
