Bilingual Health Center Team Lead (MA) - ACCESS Melrose Park
About The Position
The Team Lead is responsible and accountable for assessing, planning, organizing, and supervising health center activities under the direction of the Health Center Manager. The team lead is a superuser in their area and practices in accordance to established ACCESS policies and procedures. They work to ensure that each patient has a positive experience. ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.
Requirements
- High School diploma or equivalent
- Medical Assistant Diploma from accredited program
- A minimum of two (2) years’ experience in health care
- A minimum of one (1) year experience as a medical assistant
- A minimum of six (6) months’ experience as Epic super user
- Basic proficiency in Microsoft Office products
- Bilingual English/Spanish required
Responsibilities
- Train/precept new and existing staff according to standards and processes
- Serve as the health center super-user for Epic and other tools/systems
- Supervise staff (in absence/at direction of manager) providing leadership and direction to all health center employees, motivate staff and ensure focus on the mission
- Provide clear and constructive performance feedback to staff, share performance feedback with health center manager
- Partner with providers and staff to solve problems, patient issues/complaints, etc.; provide conflict resolution support for team members (service recovery)
- Support manager with introduction and monitoring of new processes and procedures for the department when necessary.
- Maintain health center inventory; replenish supplies as necessary
- Develop/prepare monthly staff time schedules; completes daily work schedule of assignments including scheduling lunch and breaktimes as directed by manager
Benefits
- Tuition reimbursement and student loan forgiveness programs for qualifying individuals
- Comprehensive healthcare coverage including Medical, Dental, and Vision
- Generous PTO after introduction period
- 403(B) retirement plan and financial resources to help you save and plan for your retirement
- Life Insurance
- Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
