Bilingual Functional Rehabilitation Specialist

Manulife • Quebec, ON

9d • Remote

About The Position

Join Manulife’s Canadian Disability and Group Life team as a Bilingual Functional Rehabilitation Specialist. In this role, you’ll apply your passion for creating innovative, goal-oriented rehabilitation plans and use your exceptional interpersonal and communication skills to guide clients through complex challenges. Your strong problem-solving abilities, keen attention to detail, and analytical expertise will drive effective and creative solutions. We value professionals who can work independently while thriving in a collaborative team environment. If you are organized, resourceful, and committed to helping others achieve their rehabilitation goals, we’d love to hear from you. Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. Manulife is an Equal Opportunity Employer, committed to diversity and inclusion, striving to attract, develop, and retain a diverse workforce and foster an inclusive work environment. They are committed to fair recruitment, retention, advancement, and compensation without discrimination. Manulife also provides reasonable accommodations during the application process. The company is on a mission to make decisions easier and lives better, driven by supporting customers and colleagues in living longer and healthier lives, investing in digital innovation, and accelerating a sustainable and economically inclusive future. They are proud of their accomplishments and recognitions, including the 2024 Gallup Exceptional Workplace Award, Forbes World’s Best Employers 2023, Best Companies to Work for in Asia 2023, Canada’s Top 100 Employers (2024), and inclusion in Bloomberg’s 2023 Gender-Equality Index.

Requirements

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program.
• Sound knowledge of Rehabilitation Industry Standards, disability insurance and medical terminology, and Disability and Rehabilitation management best practices.
• Excellent written and oral communication skills, with attention to detail and accuracy.
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
• Comfortable and skilled in handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills are critical for handling diverse tasks.
• A valid driver’s license as you may be required to travel to various locations.

Nice To Haves

• Preference will be given to those candidates with Health Sciences related education and direct experience in a rehabilitation setting.

Responsibilities

• Develop, monitor, and implement innovative and goal-oriented return to work focused rehabilitation strategies for plan members.
• Develop positive relationships through frequent communication and collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e. case managers, mental health specialists, disability specialists) to drive cases to a successful return to work or job resolution ready.
• Vendor and budget management: ensuring the most effective and efficient treatments are available to our plan members.
• Action daily administrative tasks which include responding to emails and telephone calls in a timely manner.
• Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult messages.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level