Bilingual Front Office Clerk - Montrose

Legacy Community Health•Houston, TX

2d•Hybrid

About The Position

At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Office Clerk, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors. This role is crucial in enhancing patient satisfaction and contributing to community health. You will serve as an important connection between patients, families, providers, and clinic staff, supporting culturally sensitive, language-appropriate, and whole-person care. You will build valuable experience in clinic operations, patient access, and healthcare coordination. Join a team where professionalism, respect, and meaningful service shape the patient experience.

Requirements

High school graduate or equivalent required.
Pleasant, professional, and articulate phone voice
Ability to multi-task and handle many incoming calls or patients at once
Efficient and accurate data-entry skills
Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
Bilingual in English/Spanish required.

Responsibilities

Answer incoming calls and route them appropriately.
Perform client intake and notify appropriate staff of the client’s arrival.
Enter patient information into the appropriate databases.
Assist the volunteer coordinator with the management of volunteers.
Follow appointment procedures as set by management.
Follow cash handling procedures when receiving client payments.
Complete opening and closing procedures.
Keep the clinic lobby straight and orderly.
Process lab results as assigned by the Practice Manager.
Participate in the Performance Improvement Program.
Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, culturally sensitive and language-appropriate understanding of patient care, continuity of care, and whole-person improvement through appropriate self-management education.
Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
Attend all required safety education programs.
Operate assigned equipment and perform all procedures in a safe manner as instructed.
Maintain the work area and equipment in the condition required by Legacy standards.
Demonstrate proper body mechanics in all functions.
Check the patient environment and equipment to ensure safety.
Report safety concerns promptly to appropriate personnel.
Follow Legacy’s exposure control plans for blood-borne and airborne pathogens.
Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions.
Assure a safe environment by instituting appropriate control measures.
Attend annual education programs.
Perform other duties as assigned.