Bilingual Front Desk Coordinator

Believe Therapies LLC•College Station, TX

123d•Onsite

About The Position

Welcome to Believe Therapies! Our Mission: We believe in creating the best life for everyone! Our Values: Collaboration, Transparency, Supportive Mentorship, Opportunity, and Faith. Your Mission: Ensuring a welcoming, professional, and supportive experience for our clients. This role facilitates smooth front-desk operations by managing appointments, patient intake, and administrative tasks. The Bilingual Receptionist plays a vital role in supporting the clinic’s mission to provide compassionate, accessible, and high-quality care to children and their families.

Requirements

High school diploma or equivalent
Must be bilingual capable of translating medical terminology

Nice To Haves

Positive
Confident
Outgoing
Punctual
Motivated
Flexible
Organized
Professional
Creative
Compassionate
Collaborative
Honest
Communicative
Thought Leader

Responsibilities

Educate clients about their schedule and arriving on time to meet their plan of care, confirming all appointments, rescheduling, tracking no-show and canceled appointments through creating make-up appointments, maintaining the sign in-out sheet, etc. Additionally, the Bilingual Receptionist will assist in the education of client finances and collecting deductibles, co-payments, and co-insurance as appropriate.
Manage the schedule, ensuring it is “clean” – minimized double bookings, evaluations, reevaluations, and progress notes are on evaluating therapists, type time is entered, holidays are re-scheduled, flex schedule is maintained, etc.).
Establish and/or maintaining client’s chart (e.g., demographic information, contacts) and documents (driver’s license, current insurance card, intake paperwork, financial agreements, medical record requests, work/school note, etc.) according to established procedures; scheduling appropriate workflows to update other staff of any changes (change of PCP (Primary Care Physician), change of insurance, etc.).
Provide excellent customer service to all clients, including but not limited to professional and courteous greetings and verbal exchanges (phone and in person), assisting clients with all needs as appropriate, or transitioning clients to the appropriate staff member, and portraying the company in a positive manner with appropriate self-presentation and tidy workspace and waiting room/area.
Celebrate client success stories as goals are obtained! All wins are worth celebrating, making our clients feel encouraged and our parents feel confident in our level of care.
Respect client confidentiality and follow HIPAA (Health Insurance Portability & Accountability Act) and company policies and procedures.
Prioritize the safety of clients and staff by following all cleaning guidelines and regulations.