Bilingual Front Desk Coordinator

CarePoint Health Management Associates•West Orange, NJ

22h

About The Position

General Purpose of Position: The Surgical Coordinator / Medical Office Front Desk professional is responsible for performing a wide range of duties to support both clinical and administrative operations. This role includes assisting physicians with patient care, managing clerical responsibilities, and maintaining an organized and efficient office environment. Key responsibilities include providing patients with accurate information regarding clinical services, handling incoming telephone calls in a prompt, courteous, and professional manner, and warmly greeting and assisting all visitors. The ideal candidate demonstrates strong communication skills, attention to detail, and a commitment to delivering excellent patient service.

Requirements

High school diploma or general equivalency diploma (GED)
Bilingual English/Spanish required
Minimum three to five years of scheduling experience, with one year of experience in a clinical setting, preferably a medical practice.
Knowledge of medical practice protocols related to appointment scheduling.
Knowledge of medical terminology for interpreting physician instructions and patient needs.
Knowledge of confidentiality requirements related to patient information.
Ability to communicate instructions clearly.
Ability to collaborate with all levels of clinicians and staff to meet needs.
Ability to analyze data reports and make recommendations for improvement.

Nice To Haves

Bariatric and GYN scheduling a major plus

Responsibilities

Receives and reviews the Surgical Booking Packet from all Specialists for accurate documentation.
Confirms the receipt of consents for special procedures as required by the different payors.
Ensure that the patients have completed checked off items (journey list, bariatrics, Radiology Breast) as assigned by physicians and insurance.
Coordinates the surgery date with the patient and hospital departments according to the doctor’s schedule and block time.
Properly documents the surgical schedule in a clear and concise way and distributes to the doctor and staff as appropriate.
Works with hospital and patients to arrange for PAT’s and medical clearance as needed.
Arrange with other specialties such as GI and plastics when needed.
Assisting physicians with patient care.
Preauthorizes all procedures across all payors.
Provides information to patients regarding clinical services.
Confirms surgical appointments for the next day and relates clear instructions such as fasting, etc.
Submit peer to peer reviews for GI, General Surgery and all other Specialties
Management of phones to include answering, appointment scheduling, proper routing of calls and screening of patient requests.
Maintains patient confidentiality and complies with HIPAA regulations confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment.
Other duties as assigned.