Bilingual Front Desk Clerk - Gulfton Dashwood

Legacy Community Health•Houston, TX

8d•Onsite

About The Position

At Legacy Community Health, we believe every interaction is a chance to make a meaningful impact. As a Front Desk Clerk, you’ll be more than just the friendly face greeting patients—you’ll be a vital part of fostering trust and connection within our community. If you’re someone who finds joy in helping others and thrives in a team-oriented environment, this role is perfect for you! Why You'll Love This Role: Be the welcoming first point of contact for patients, creating positive experiences from the moment they arrive. Collaborate with a supportive and mission-driven team that values your contributions. Enjoy opportunities for mentorship, personal growth, and professional development. Play an essential role in improving community healthcare and making a lasting difference.

Requirements

High school graduate or equivalent required.
Pleasant, professional, and articulate phone voice
Ability to multi-task and handle many incoming calls or patients at once
Efficient and accurate data-entry skills
Computer literacy and multi-line phone or switchboard experience.
Bilingual in English/Spanish is required.

Responsibilities

Warmly answer incoming calls, ensuring every interaction is friendly and professional.
Facilitate patient intake and promptly notify staff of their arrival.
Accurately input patient information into Legacy’s databases.
Support volunteer coordination tasks in collaboration with the volunteer coordinator.
Follow established protocols for appointments and cash handling.
Perform opening and closing procedures to maintain smooth clinic operations.
Ensure the clinic lobby is welcoming and organized for patients and visitors.
Process lab results as directed by the Practice Manager.
Participate in the Performance Improvement Program to elevate patient care standards.
Demonstrate respect and empathy toward patients, families, visitors, and fellow team members.
Collaborate with your team to meet departmental goals and objectives.
Adhere to safety protocols, including attending mandatory training sessions.
Maintain your work area and equipment in alignment with Legacy’s standards.
Ensure patient environments and equipment meet safety requirements, reporting concerns promptly.
Follow Legacy’s exposure control plans and use protective barrier equipment as needed.
Participate in annual education programs to stay informed and compliant with policies.
Take on additional tasks as needed to support the clinic’s success.