Bilingual Front Desk Clerk - Float (Central Region)

Legacy Community Health•Houston, TX

9d•Hybrid

About The Position

Welcome to Legacy Community Health, where every role is an opportunity to make a meaningful impact in the lives of others. As a Bilingual Front Office Clerk Float, you’ll be the warm, friendly face that patients see first, setting the tone for their experience with us. Whether you’re answering calls or greeting patients upon arrival, you’ll play a pivotal role in creating a positive first impression and ensuring smooth clinic operations. Here’s why you’ll love being part of our team: Make a Difference: Your work directly supports access to high-quality, culturally sensitive healthcare for our community. Collaborative Environment: Be part of a team that values connection, teamwork, and mutual support in a primary care medical home setting. Growth Opportunities: Legacy Community Health is committed to your personal and professional development, offering mentorship and learning programs. Dynamic Role: Enjoy variety in your day as you float between clinic locations and connect with diverse patients and colleagues.

Requirements

High school diploma or equivalent
Pleasant, professional, and articulate phone voice
Ability to multi-task and handle many incoming calls or patients at once
Efficient and accurate data-entry skills
Computer literacy and multi-line phone or switchboard experience.
Basic knowledge of math, alphabetical and numerical filing

Nice To Haves

Bilingual in English/Spanish is preferred.

Responsibilities

Answer incoming calls and ensure they are routed appropriately to the right team members.
Perform client intake, greet patients warmly, and notify staff of their arrival.
Accurately enter patient information into databases to ensure seamless clinic operations.
Support the volunteer coordinator in managing volunteers effectively.
Follow appointment scheduling procedures and cash handling protocols with precision.
Keep the clinic lobby neat, organized, and welcoming for patients and visitors.
Process lab results as directed by the Practice Manager to support patient care.
Actively participate in the Performance Improvement Program to enhance clinic services.
Promote teamwork and effective communication among colleagues.
Ensure culturally sensitive and language-appropriate care for all patients.
Encourage continuity of care by supporting patients with self-management education.
Attend required safety and education training programs to stay informed and prepared.
Operate clinic equipment safely and report any safety concerns promptly.
Follow infection control protocols diligently to maintain a safe environment.
Perform other duties as assigned, contributing to the overall success of the clinic.