Bilingual Front Desk Clerk - Dental

Legacy Community Health•Houston, TX

2d•Onsite

About The Position

Are you ready to be the welcoming face of a team that’s transforming healthcare in schools? At Legacy Community Health, we're inviting you to join our family as a Bilingual Front Desk Clerk in our school-based health program. This is more than a job—it’s a chance to make a meaningful impact on students and their families by ensuring they have access to the care they need, right where they learn. This opportunity is extraordinary because you'll play a pivotal role in connecting school communities to essential healthcare services, helping children thrive both academically and physically. Become part of a diverse, passionate group that values collaboration, support, and shared purpose. Expand your skills in healthcare administration with access to mentorship and professional development opportunities. We understand the importance of work-life harmony, so you’ll find a role that respects your personal well-being alongside your career goals.

Requirements

High School Diploma or equivalent.
Pleasant, professional, and articulate phone voice.
Ability to multitask and handle multiple incoming calls simultaneously.
Efficient and accurate data-entry skills.
Computer literacy and multi-line phone or switchboard experience
Basic knowledge such as math, alphabetical, or numerical filing may be required.

Nice To Haves

Bilingual in English/Spanish preferred.

Responsibilities

Serve as the first point of contact by answering incoming calls promptly and professionally, addressing appointment requests and inquiries.
Review patient charts to ensure all required consents and intake forms are completed for smooth registration.
Collaborate with parents of new patients to obtain verbal consent and guide them through necessary documentation.
Verify demographic information and collect health histories to confirm appointments.
Schedule eligibility appointments to assist with insurance updates and changes.
Digitally manage patient documentation by scanning and uploading intake forms, consents, and insurance information into our EPIC system.
Update MyChart access for parents, ensuring communication preferences are accurate and helpful.
Identify and flag billing issues for same-day appointments or registration errors to ensure seamless operations.
Confirm patient arrivals and follow up with schools or parents regarding no-shows.
Coordinate same-day appointment referrals by working closely with school nurses and parents to secure consent.
Engage parents for follow-ups on birthday lists, weight checks, and asthma management to promote proactive care.
Support the efficient operation of school-based clinics through essential administrative duties.
Participate in performance improvement initiatives and contribute to the team’s success.
Take on additional duties as needed to help fulfill Legacy’s mission of care and community impact.